About this role
This is a fully onsite role in Homestead FL
Salary: $19-25/hr
We are seeking a detail-oriented and knowledgeable Customer Service Representative with a scientific background to join our team. This role is ideal for someone who combines strong communication skills with an understanding of scientific concepts, products, or services. The ideal candidate will serve as a key liaison between our customers and internal teams, ensuring a high level of service and accurate technical communication.
\n- Respond to customer inquiries via phone, email, and chat regarding products, services, and technical specifications.
- Assist customers with product selection based on scientific application or technical requirements.
- Resolve problems by clarifying the customer's issue, determining the cause, selecting the best solution, and following up to ensure resolution.
- Collaborate with internal teams to ensure customer satisfaction.
- Science degree or previous experience working in a scientific company
- Strong communication/customer service skills
Other facts
About Latitude Inc
Company Summary
Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with an office in Winter Park, FL. Latitude provides consulting services to a wide range of industries (Technology, Engineering, Scientific, Communications) in both the Private and Public Sectors. We are a contract, contract-to-hire and direct placement personnel agency providing clients with skilled professional employees of all skill levels.
Latitude provides its services to businesses in the Beltway Corridor, Washington DC, Maryland, and Northern Virginia regions. However, we are not limited to these areas as we will work with Nationwide Clients. As a company, Latitude differs from other temporary and permanent placement agencies because of the experience of it's owners and the talent and professionalism of it's employees.
With 30 plus years of experience, Latitude's Management team understands what is required to service the needs of the most complex clients and organizations. Our recruiters and consultants are chosen based on their experience and track records within the industry. This commitment to excellence will ensure successful results and most importantly cost efficiency for our client.
Latitude provides each of the following services for all clients and tailors these services to the particular needs of the client.
• Individualized recruiting and reference checking
• Skills evaluation and preliminary interviewing for each employee
• In person screening prior to client interview
• Background checks and drug tests at client request
• Software and technical testing
What you'll do
- The Customer Service Representative will respond to customer inquiries regarding products and services, assist with product selection, and resolve customer issues. They will also collaborate with internal teams to ensure customer satisfaction.
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