Branch Manager

Overview:

The Branch Manager at Lansing Building Products is the primary decision-maker, communicator, and culture-creator in their respective market. To be successful, the Branch Manager must:

• Embody Lansing's Purpose, Mission, and True Blue behaviors;
• Build and maintain a high-performing team;
• Drive operations and sales excellence; and
• Run a profitable branch

The Branch Manager drives progress toward execution of Lansing’s strategy and achievement of its longterm goals. The Branch Manager also serves as a change management leader when it comes to implementing company initiatives. Positions that report directly to the Branch Manager include Branch Operations Manager (all locations), Outside Sales Representative (most locations), and Outside Sales Trainee (select locations). The Branch Manager, in turn, reports to the Regional Manager

Branch Manager Responsibilities:

• Lead the day-to-day functions of the branch, both directly and indirectly through engagement of the Branch Operations Manager, Warehouse Manager, Outside Sales Representative(s), and other branch associates
• Direct and oversee all facets of the associate experience at the branch, including hiring, onboarding, training, development, performance management, advancement, and separations
• Direct and oversee all facets of the customer experience at the branch, including creation of “wow” moments, commitment to building valuable partnerships, adherence to operational policies and procedures, and making each day better through inputs such as customer feedback and audit findings
• Build and sustain strong relationships with key vendors and other important stakeholders, including initiating and leading quarterly strategic vendor planning meetings • Regularly coach and develop other branch personnel, including consistent ride-alongs with Outside Sales Representatives (using the Branch Manager Ride-Along Playbook) and Outside Sales Trainees and dedicated check-ins with Branch Operations Manager
• On a weekly basis, conduct sales meeting, management meeting, “all associate” branch meeting, and other group meetings as needed to promote clear communication, alignment, execution, and continuous improvement
• Engage the whole Lansing team by working effectively with Regional Manager, Home Office support personnel, and senior leadership
• Serve as a lead salesperson for the branch, including regularly spending time away from the branch to enhance existing customer relationships and develop new customer relationships

Branch Manager Qualifications:

• Unwavering commitment to the highest ethical standards and integrity
• Track record of being optimistic, motivating, competitive, and resilient
• Solid capability, potential, and willingness to grow when it comes to people leadership and talent development (prior people management experience a plus)
• Outstanding communication, social, and listening skills, including willingness to give direct feedback to associates at all levels of the organization
• Prior business-to-business sales experience along with high sales aptitude and willingness to cultivate new business (not just manage existing business)
• Ability to work independently as well as collaboratively in a group (including across business functions)
• Innovative mindset and willingness to analyze lessons learned and challenge status quo

Branch Manager Compensation Package:

• Lansing is a certified Great Place To Work®, for 7 years running
• Competitive base salary with uncapped opportunity for bonus based on branch gross sales, branch net profit, and delivery on team and operational expectations
• Company car (gas card and insurance coverage included), cell phone, laptop, and tablet
• Ability to qualify for annual sales incentive trip (recent trip locations include Hawaii, Dominican Republic, Grand Cayman, and Costa Rica)

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