LH
IT Analyst - The Langham, Boston
full-time•United States•$0k - $0k
About this role
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will work closely with the Director of IT in the day-to-day operations of the IT department as well as supporting property guests by delivering high standards in alignment with the culture and values of Langham Hospitality Group.
Key Responsibilities:
- Provide technical assistance (via phone, email, or in person) and support for helpdesk tickets
- Provide outstanding client and guest support in line with 5-star Hotel standards
- Available for guest room and meeting room technology support as necessary
- Conduct self in a most professional manner at all times to reflect the Hotel standards
- Assist with the rollout of new systems and updating of existing systems in a 24/7 production environment
- Maintain inventory for all hardware and software assets
- Work with Director of IT to ensure strict enforcement of Infosec policies
- Create and maintain ActiveDirectory user and machine accounts
- Take lead on new user onboarding
- Act as an onsite expert for Microsoft Office products
- Under guidance of Director of IT, act as escalation point for A/V system troubleshooting
- Assist with the general troubleshooting of network backbone, server, and storage components, and escalate or resolve with vendor support as necessary
- Support management and staff in their utilization of remote work software
- Ensure that each piece of computer equipment and the computer room are kept clean
- Organize and maintain repository of software and license information
- Act as “system owner” for select systems as delegated by Director of IT
- Any other IT-related duties as delegated by the Director of IT
Qualifications:
- 2-3 years’ experience supporting business systems
- Candidate should have a mature and professional attitude with good written and oral communication skills
- Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
- An analytical approach to problems and a regard for detail and accuracy
- Able to provide help and support to both guests and colleagues
- Capable of seeking solutions and answers utilizing both group and external sources
- A self-motivated individual able to identify, take ownership and implement new technology related procedures that will improve guest service, operations and profitability
- Able to break down and relay technical information to non-technical persons
- All relevant certifications acquired and up to date
- Legally authorized to work in the United States
Salary Range:
- $38.24 - $38.54 per hour
For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/
What you'll do
- The IT Analyst will provide technical assistance and support for helpdesk tickets while ensuring high standards of client and guest support. They will also assist with system rollouts, maintain hardware and software inventory, and support management and staff in utilizing remote work software.
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings Limited, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The group takes its name from The Langham, London, Europe's first Grand Hotel. For over 150 years, this flagship property has been the pinnacle of sophisticated and gracious hospitality, a philosophy that is reflected group-wide through inspiring design, cutting-edge innovation, sincere service and an unwavering commitment to building great memories.
With dedicated colleagues in more than 20 hotels located in major cities throughout four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to be a global hospitality group that pursues excellence.
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Frequently Asked Questions
What does Langham Hospitality Group pay for a IT Analyst - The Langham, Boston?
Langham Hospitality Group offers a competitive compensation package for the IT Analyst - The Langham, Boston role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a IT Analyst - The Langham, Boston do at Langham Hospitality Group?
As a IT Analyst - The Langham, Boston at Langham Hospitality Group, you will: the IT Analyst will provide technical assistance and support for helpdesk tickets while ensuring high standards of client and guest support. They will also assist with system rollouts, maintain hardware and software inventory, and support management and staff in utilizing remote work software..
Is the IT Analyst - The Langham, Boston position at Langham Hospitality Group remote?
The IT Analyst - The Langham, Boston position at Langham Hospitality Group is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Analyst - The Langham, Boston position at Langham Hospitality Group?
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