LH
General Manager - Chelsea Hotel - Toronto
full-time•Canada
About this role
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
About Chelsea Hotel, Toronto
As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.
PURPOSE
Functions as the strategic business leader of the Chelsea Hotel, Toronto, with full accountability for property operations and assumes the role of Managing Director in their absence. Oversee all core operational disciplines including Front Office, Housekeeping, Food & Beverage and Culinary, Events, Recreation and Fitness, Retail, Security, Engineering and Maintenance.
Works in close partnership with the Executive Committee and Department Heads to develop and execute the hotel’s operating strategy, ensuring consistent delivery of brand service standards and strategic initiatives. Ensure operations are aligned to the needs of the hotel’s target guest segments, drives colleague engagement, grows revenue, and optimizes financial performance.
As a member of the Executive Committee, leads the development and implementation of property-wide strategies that deliver compelling guest experiences, foster a high-performance culture, and generate sustainable returns for ownership.
The General Manager is the brand steward of the Chelsea Hotel, Toronto, accountable for defining, leading, and delivering a distinctive urban experience while achieving sustainable commercial performance.
Operating within Langham Hospitality Group governance and values, the General Manager ensures the Chelsea brand is clearly defined, consistently delivered, and operationally embedded across all facets of the business.
PRINCIPAL RESPOSIBILITIES
Financial Performance & Profitability
- Owns the hotel’s financial performance, with full accountability for P&L, GOP, and cash flow.
- Leads annual budgeting, forecasting, and long-term financial planning in alignment with brand and ownership objectives.
- Ensures disciplined cost management across wages, controllable expenses, and capital deployment, without compromising guest or colleague experience.
- Reviews financial performance regularly, identifies variances, and drives corrective action with the leadership team.
- Oversees capital expenditure planning and execution to support brand standards, service strategy, and asset value growth.
- Develops and executes an operational strategy aligned to the brand’s commercial objectives and market positioning.
Operational Excellence & Service Delivery
- Provides strategic oversight of all hotel operations, ensuring consistent delivery of brand standards and service expectations.
- Establishes clear operational priorities and communicates goals that drive service quality, efficiency, and results.
- Ensures the core elements of the brand service strategy are embedded across all departments.
- Conducts regular property inspections and engages directly with guests and colleagues to identify opportunities for improvement.
- Identifies operational risks and challenges, leading cross-functional solutions to prevent recurrence and enhance performance.
- Ensures all operational environments support a seamless, engaging, and memorable guest experience.
Brand Stewardship & Market Positioning
- Acts as the custodian of the Chelsea brand, translating brand positioning into daily operational behaviors, service culture, and guest experiences.
- Champions a guest-first mindset, ensuring emotionally engaging and distinctive experiences at every touchpoint.
- Uses guest feedback, insight, and reputation metrics to continuously elevate experience delivery.
- Monitors industry trends and competitive dynamics to strengthen the hotel’s market position.
- Represents the Chelsea Hotel in corporate, ownership, community, and industry forums.
People Leadership & Culture
- Builds and sustains a high-performance, inclusive, and values-led culture aligned with Langham’s people philosophy.
- Leads, coaches, and develops the Executive Committee and Department Heads, ensuring strong succession and leadership depth.
- Sets clear performance objectives and conducts regular performance reviews with senior leaders.
- Oversee recruitment, development, and retention of leadership talent.
- Drives colleague engagement through visible leadership, open communication, and consistent role modelling of desired behaviors.
- Ensures fair and equitable treatment of colleagues and compliance with employment, wellness, safety, and regulatory standards.
- Maintains visibility on the floor, supporting teams during peak periods and reinforcing service excellence.
Governance, Leadership & Accountability
- Serves as a member of the Executive Committee, contributing to and executing the hotel’s long-term strategic plan.
- Chairs regular leadership and operational forums to ensure alignment, accountability, and execution.
- Ensures robust financial controls, accurate reporting, and compliance with Langham Hospitality Group policies and standards.
- Leads with integrity, transparency, and sound judgment in all decision-making.
Key Result Areas
- Guest Satisfaction & Reputation Performance
- Colleague Engagement & Retention
- Revenue Growth & Market Share
- Profitability & Cost Effectiveness
- Brand Consistency & Asset Value Growth
QUALIFICATIONS
|
Education and Experience: 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in management operations, sales and marketing, or related professional area. OR 4-year bachelor’s degree in business administration, Hotel and Restaurant Management, or related major; 6 years’ experience in management operations, sales and marketing, or related professional area. Language Skills: Fluent written & spoken English are required Work Authorization: This role is open only to candidates who possess valid authorization to work in Canada or who are eligible to obtain such authorization without employer sponsorship.
The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. |
For more information about the property, please visit: https://www.chelseatoronto.com/en/
What you'll do
- The General Manager oversees all core operational disciplines and is accountable for the hotel's financial performance, ensuring alignment with brand service standards. They lead the development and implementation of strategies to enhance guest experiences and drive revenue growth.
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings Limited, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The group takes its name from The Langham, London, Europe's first Grand Hotel. For over 150 years, this flagship property has been the pinnacle of sophisticated and gracious hospitality, a philosophy that is reflected group-wide through inspiring design, cutting-edge innovation, sincere service and an unwavering commitment to building great memories.
With dedicated colleagues in more than 20 hotels located in major cities throughout four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to be a global hospitality group that pursues excellence.
Ready to join Langham Hospitality Group?
Take the next step in your career journey
Frequently Asked Questions
What does a General Manager - Chelsea Hotel - Toronto do at Langham Hospitality Group?
As a General Manager - Chelsea Hotel - Toronto at Langham Hospitality Group, you will: the General Manager oversees all core operational disciplines and is accountable for the hotel's financial performance, ensuring alignment with brand service standards. They lead the development and implementation of strategies to enhance guest experiences and drive revenue growth..
Is the General Manager - Chelsea Hotel - Toronto position at Langham Hospitality Group remote?
The General Manager - Chelsea Hotel - Toronto position at Langham Hospitality Group is based in Canada, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the General Manager - Chelsea Hotel - Toronto position at Langham Hospitality Group?
You can apply for the General Manager - Chelsea Hotel - Toronto position at Langham Hospitality Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.