It is the responsibility of the IT Support Tech to work across a broad range of technologies and communicate across multiple areas of the business to support user incidents and request, perform problem determination and resolution, and document all incidents reported. Provide first level support functions for all property systems including, but not limited to, PC’s, Mobile devices, Windows, Microsoft Office, Telephony, Networks, Wireless, iSeries, and all applications including, but not limited to, PMS, CMS, SDS, Ambiance, Point of Sale, Visionary Solutions and Time and Attendance. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Provide first-level support for all systems, software, and hardware.
• Use problem management software to track all user incidents, requests, and system downtime.
• Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule.
• Ensure user problems and requests are completed within approved SLA’s.
• Collaborate with team members to create and maintain standard operating procedures and technical support documentation.
• Ensure all workspaces and equipment is maintained per department policy and procedures.
• Collaborate with team members to complete project work.
• Collaborate with infrastructure and operations group to ensure efficient operation of the company’s desktop computing environment.
• Maintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripherals.
• Maintain knowledge of industry trends and technologies to help advance IT strategy.
• Performs any other duties as assigned.

• To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Strong personal computing skills recommended and basic knowledge of computer operations.
  • Demonstrated intermediate-level technical skills in all platforms.
  • Basic knowledge of computer operations and users’ environments.
  • Intermediate-level skills related to troubleshooting on multiple platforms, problem determination, restoration techniques, related hardware and software products, and intermediate knowledge of network topologies.
  • Intermediate analytical and problem-solving skills.
  • Must have good customer service skills and excellent communications skills.
  • Must be well organized and detail oriented and be able to perform many tasks at one time.
  • Available to work in a 24-hour, 7 day a week environment.
  • Minimum age requirement is 21.

  *PLEASE NOTE:  THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD

  EDUCATION and/or EXPERIENCE:

   

   

  College training equivalent to Associate’s degree in computer technology or equivalent technical training.

  At least one year in a technical support role preferred.

   

  MATHEMATICAL SKILLS:

   

  Basic math skills.

   

  Language Skills:

   

  Must be able to speak and understand English.

   

   

  PHYSICAL DEMANDS:
  
  

  • Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
  • Ability to sit for extended periods of time.
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
  • Constantly walking up to distances of 500 ft. during shift.
  • Frequently stooping, reaching.

   

  WORK ENVIRONMENT:

   

  • Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes.
  • While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
  • Work with others in close spaces.
  • Moderate to high noise levels.
  • Walk/stand on tile/mats/carpet/cement.

#GNLT

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.