About this role
Golden Nugget Hotel Night Auditor
A Hotel Front Desk Night Auditor is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino.
Responsibilities
Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
Register arriving guests by completing appropriate paperwork and obtaining proper payment information.
Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies.
Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel.
Print and process routine reports and may assist in the training of new departmental employees.
Promote positive public/employee relations at all times.
Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints.
Assist other departments with requirements they may have pertinent to hotel guests.
Maintain a clean, safe, hazard-free work environment within area of responsibility.
Performs any other duties as assigned.
Qualifications
High school diploma or GED
Prior high-volume customer service experience
One (1) year of hotel front desk experience strongly preferred
What we offer you:
- Multiple benefit plans to suit your needs
- Dental, vision, voluntary life, short term disability
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
*Applications are accepted on an ongoing basis.
Click on "Apply" to submit for this position.
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Pay Range
USD $17.50 - USD $18.00 /Hr.
Tipped Position
This position does not earn tips
Other facts
About Landry's, LLC.
Landry's is a multinational, diversified restaurant, hospitality, gaming, and entertainment leader based in Houston, Texas.
The company operates more than 600 establishments around the world, including well-known concepts, such as Landry’s Seafood House, Bubba Gump Shrimp Co., Rainforest Cafe, Morton’s The Steakhouse, The Oceanaire Seafood Room, McCormick & Schmick’s, Chart House, Saltgrass Steak House, Del Frisco’s Double Eagle Steakhouse, Palm Restaurants, and Mastro’s Restaurants. The company also operates a group of signature restaurants, including Vic & Anthony’s Steakhouse, Grotto, Willie G’s, and others.
The gaming division includes the renowned Golden Nugget Hotel and Casino concept, with locations in Las Vegas and Laughlin, NV, Atlantic City, NJ, Biloxi, MS, and Lake Charles, LA.
The entertainment and hospitality divisions encompass popular destinations, including the Galveston Island Historic Pleasure Pier, Kemah Boardwalk, Aquarium Restaurants, and other exciting attractions, coupled with deluxe accommodations throughout the Houston and Galveston area, including The Post Oak Hotel at Uptown Houston, Westin Houston Downtown, Kemah Boardwalk Inn and The San Luis Resort, including the Hilton Galveston Island Resort and Holiday Inn Galveston on the Beach located on Galveston Island.
What you'll do
- The Hotel Night Auditor is responsible for welcoming guests and providing friendly service, as well as handling guest registrations and payments. They also resolve billing discrepancies and assist with guest inquiries to ensure a pleasant stay.
Ready to join Landry's, LLC.?
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