About this role
A Host is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests’ first impression of the restaurant is a positive one.
Responsibilities
Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude
Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns
Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests
Handle guest complaints or issues professionally or bring them to the manager when necessary
Assist with running food, delivering and/or refilling guests’ drinks
Guide guests to their tables and present them with menus
Take to-go orders over the phone and in person
Engage with guests to ensure they're happy with food and service
Refill drinks and clear plates as needed during guest’s dining experience
Provide great customer service
Provide highchairs and other requested items to the guest
Responsibilities include complying with all federal and state laws, including the FLSA tip regulations regarding tip reporting, sharing, and minimum wage requirements
Qualifications
1 year of restaurant experience preferred
Organizational skills
Exceptional interpersonal and communication skills
Positive attitude
Work well in a team environment
Ability to multitask
Availability on weekdays, weekends, nights, mornings, and holidays
Must be able to read and write in English and handle math calculations
What we offer you:
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Tipped Position
This position does not earn tips
Other facts
About Landry's, LLC.
Landry's is a multinational, diversified restaurant, hospitality, gaming, and entertainment leader based in Houston, Texas.
The company operates more than 600 establishments around the world, including well-known concepts, such as Landry’s Seafood House, Bubba Gump Shrimp Co., Rainforest Cafe, Morton’s The Steakhouse, The Oceanaire Seafood Room, McCormick & Schmick’s, Chart House, Saltgrass Steak House, Del Frisco’s Double Eagle Steakhouse, Palm Restaurants, and Mastro’s Restaurants. The company also operates a group of signature restaurants, including Vic & Anthony’s Steakhouse, Grotto, Willie G’s, and others.
The gaming division includes the renowned Golden Nugget Hotel and Casino concept, with locations in Las Vegas and Laughlin, NV, Atlantic City, NJ, Biloxi, MS, and Lake Charles, LA.
The entertainment and hospitality divisions encompass popular destinations, including the Galveston Island Historic Pleasure Pier, Kemah Boardwalk, Aquarium Restaurants, and other exciting attractions, coupled with deluxe accommodations throughout the Houston and Galveston area, including The Post Oak Hotel at Uptown Houston, Westin Houston Downtown, Kemah Boardwalk Inn and The San Luis Resort, including the Hilton Galveston Island Resort and Holiday Inn Galveston on the Beach located on Galveston Island.
What you'll do
- The Host/Hostess is responsible for greeting and welcoming guests, ensuring a positive first impression. They also handle guest inquiries, assist with food service, and maintain knowledge of the menu and promotions.
Ready to join Landry's, LLC.?
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