Member Support Analyst
full-time•Mexico City
About this role
Important Notes:
Position is available on site only (Mexico, CDMX) / This is not a remote position.
To be considered for the position submitted resume must be in English.
About the Team:
Our Member Support Team leads the way to make sure that our members have a world-class experience throughout their Landing journey. You’ll get to work with a tight-knit, fun group of people that are passionate about creating a first in class experience for our members. Our office is an open concept where we are working hard, but also having fun along the way, listening to music, and probably enjoying a plethora of our company-provided snacks!
About the Role:
We are looking for a Member Support Analyst to join us at Landing! In this role, you’ll respond to emails, phone calls, and chats to ensure that our members’ questions and concerns are taken care of quickly and efficiently. You'll gain customer support experience while also learning relationship building and other valuable skills.
What You’ll Do:
- Deliver exceptional customer service to all of our members.
- Record all member interactions with clear and concise notes in response to their request.
- Coordinate member’s move-in and move-out of Landing homes.
- Own the resolution of home issues, including diligent follow-up between members, hosts, and our properties.
- Creates necessary tickets for follow-up while ensuring the proper ownership to achieve exceptional member experience.
- Find solutions where possible to meet the needs and retain our members.
- Communicate and reinforce the value and benefits of our products and services to members.
- Provide expert property knowledge to guide members throughout their Landing journey
What You Need:
- Fluent english (native - bilingual)
- Superb communication skills, both written and via phone.
- Ability to work a flexible schedule: schedule can vary between 6am - 10pm and consists of 5 working days with 2 days off per week.
- Ability to work in-office at our Mexico City location.
- 1+ year of proven exceptional customer service delivery
- Well organized and able to use different administrative tools simultaneously.
- Be kind, self-motivated and hardworking, a history of achieving targets.
- Customer-focused approach to problem-solving.
- Ability to work in a fast-paced environment.
- Tech-savvy - Familiarity with Mac, Google Drive, Excel.
- Adaptability to changes.
- Salary $16,500- $18,000MXN Gross monthly
- Grocery Vouchers $1500 monthly.
- 12 days of vacation from first year available after 90 days
- 5 PTO days
- Major Medical Health Insurance (Metlife)
- Minor Medical Health Insurance (Axxa)
- Dental Plan
- Vision Plan
- In Office parking
- 7 days of Landing Stays per yea
What you'll do
- The Member Support Analyst will deliver exceptional customer service, respond to member inquiries, and coordinate move-ins and move-outs. They will also resolve home issues and communicate the value of products and services to members.
About Landing
Landing is a nationwide hospitality platform where fully-furnished apartments meet hotel quality and consistency. Guests access a curated selection of thousands of high-quality apartments available for any length of stay in hundreds of cities nationwide.
By blending the best of hospitality and everyday comfort, every Landing is designed with all the amenities of home backed by 24/7 local support. For a week-long getaway or an extended adventure, Landing delivers a familiar and frictionless guest experience that’s perfect for any travel occasion, for work or pleasure.
Loved by over 55,000 guests, Landing is more than a place to stay. It’s where every stay feels like home.
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For property owners, Landing offers a fast path to new revenue and higher occupancy in just weeks by tapping into Landing’s nationwide demand for furnished, hospitality-grade housing. Landing provides a turnkey solution that covers the entire unit experience, from furnishings to guest turnover and everything in between, with zero operational lift from partners. We handle it all so partners can unlock value faster.
Leave the keys with Landing, and we’ll take care of the rest.
Learn more at: https://www.hellolanding.com/partner
Ready to join Landing?
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Frequently Asked Questions
What does a Member Support Analyst do at Landing?
As a Member Support Analyst at Landing, you will: the Member Support Analyst will deliver exceptional customer service, respond to member inquiries, and coordinate move-ins and move-outs. They will also resolve home issues and communicate the value of products and services to members..
Is the Member Support Analyst position at Landing remote?
The Member Support Analyst position at Landing is based in Mexico City, Mexico City, Mexico. Contact the company through Clera for specific work arrangement details.
How do I apply for the Member Support Analyst position at Landing?
You can apply for the Member Support Analyst position at Landingdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.