Support Executive

About Landeed

Two thirds of Indian court cases are land related. Our solution to this is the Landeed, India's fastest and most comprehensive title search engine. We are now actively growing our engineering and product teams to expand our title coverage to more Indian states and build an enterprise platform for government bodies and corporates alike.

About the role

Landeed, a pioneering company dedicated to revolutionizing the land registry and real estate sectors with innovative technology, is currently seeking Support Executives to enhance our customer support team. In this role, you'll be at the heart of our mission, providing exceptional service and support to our users. Given our diverse client base, proficiency in regional languages such as Kannada, Telugu, Hindi, Tamil, or Marathi, depending on the location of our operations, is crucial. This position is ideal for individuals passionate about customer service and eager to contribute to making property transactions more transparent, efficient, and accessible.

Key Responsibilities:

Multilingual Customer Support: Deliver timely and accurate customer service across various channels (phone, email, chat), ensuring customer satisfaction. Ability to communicate effectively in English and at least one regional language (Kannada, Telugu, Hindi, Tamil, or Marathi) is essential.

Product Expertise: Develop a comprehensive understanding of Landeed products and services to assist customers effectively. Stay informed about new features and updates.

Issue Resolution: Address customer inquiries, resolve issues promptly, and escalate complex cases as necessary. Ensure all customer interactions are logged accurately in our CRM system.

Customer Feedback: Collect and analyze customer feedback to aid in product development and improvement.

Collaboration: Work closely with technical and product teams to understand customer challenges and contribute ideas for product enhancements.

Continuous Learning: Participate in training programs to enhance your knowledge and skills, keeping up with industry and product developments.

Ideal Candidate Profile:

Educational Background:

Bachelor’s degree in any field. Additional qualifications in customer service or related areas are beneficial.

Experience:

1-3 years of experience in a customer support or similar role, with a preference for candidates familiar with the tech or real estate sectors.

Language Skills:

Excellent communication skills in English and proficiency in at least one of the following regional languages: Kannada, Telugu, Hindi, Tamil, or Marathi. This is crucial for effectively serving our diverse customer base.

Analytical and Problem-Solving:

Strong ability to analyze customer issues and develop effective solutions quickly.

Technical Skills:

Comfortable with customer support software, CRM systems, and productivity tools. Quick learner with new technology platforms.

Customer-Centric:

Demonstrated ability to focus on customer needs, with patience and empathy to manage inquiries and complaints.

Team Collaboration:

Effective team player with a positive attitude and a willingness to share knowledge and contribute to the team's success.

Technology

Backend Rust, gRPC, and PostgreSQL on AWS. We're building a next-generation API, prioritising good tools for getting code from local to prod with minimal red tape and review. We're also working on new tools like a dynamically created DAG of automated workflows that will pick apart and analyze ownership history, making the information immediately available to the user.

Frontend React Native, Redux, CodePush, Detox, and RNTL. React Native has allowed us to prototype extremely quickly, taking an average of 3 weeks to release entirely new apps. We focus on ease of use and quick iteration, gathering feedback from users and pushing updates immediately with codepush. We've also developed a custom framework for forced updates when breaking changes are required.