About this role
We are seeking a Customer Logistics team member to support our Dairy Foods business. This position is located in Arden Hills.
Key responsibilities will include:
Order Management: Involves managing a set of customers from time-of-order entry to invoicing. Must have skills in problem solving, decision
making, customer relationship, process development and improvement
Problem Solving and Decision Making:
Provides direction to cross-functional teams to meet customer fulfillment expectations, while ensuring company business processes are
followed and appropriate cost and quality considerations are made
Identifies problems proactively, determines root cause and is responsible for driving resolution of all issues related to the fulfillment of
customer orders
Owns individual decision making and coordinates collaborative decisions to ensure timely resolution
Quantifies costs and evaluates business requirements to help determine the best resolution for critical customer situations
Customer Relationship Management:
Communicates, collaborates and negotiates with internal and external customers and supply chain partners to manage service while
balancing cost and quality across the supply chain
Develops and owns customer relationship in order to anticipate customer needs and proactively provide service
Balances the need for business practice adherence vs. circumstantial exceptions
Identifies and drives supply chain opportunities for win/win solutions with strategic customers
Process Development and Improvement:
Identifies, initiates, develops and executes continuous process improvements and efficiencies; examples include customer focused
initiatives and customer scorecards (develop and report)
Collaborates with Supply Chain, Marketing, Sales and Financial Services to identify customer behavior trends that may have cost
implications or impact our ability to meet service expectations
Experience-Education (Required):
- 4-year degree or equivalent work experience required
- 3+ years’ experience in Customer Logistics, Supply Chain, or related field
- Demonstrated experience with customer relationship management
- Experience with reporting applications
Salary range: $70,800 - $106,200 (in most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges)
About Land O'Lakes, Inc.
Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.
We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root.
Land O’Lakes and our global entities support diversity in employment practices.
Neither Land O’Lakes, nor its affiliates or search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.
If you need to submit a reasonable accommodation request to complete the employment application process, please call the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.
Other facts
About Land O'Lakes
Land O’Lakes, Inc. is a 100-year-old farmer- and ag retailer-owned cooperative originally formed with the purpose of working together to create new market opportunities. Fast forward to today and we’ve built on that uniting spirit, developing a comprehensive and leading view of agriculture while maintaining an unwavering commitment to delivering strong annual performance and long-term, shared success with our member-owners.
Land O’Lakes believes farmers are the entrepreneurs who truly change the world for the better. By working together with our member-owners, we can continue to strengthen our system, champion farming’s true potential and place our farmer- and retail-owners at the heart of creating a better world for all.
What you'll do
- The Customer Logistics Liaison will manage customer orders from entry to invoicing, ensuring fulfillment expectations are met while adhering to company processes. The role involves problem-solving, decision-making, and developing customer relationships to enhance service delivery.
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