About this role
The group you’ll be a part of
Product Support Advanced Services Team
Job Description
We are seeking a highly motivated and technically skilled Product Support Engineer to join our team. This role focuses on supporting and maintaining Equipment Intelligence (EI) applications deployed on Linux servers at semiconductor fabrication (fab) customer sites. The ideal candidate will combine strong technical acumen with excellent customer service skills to ensure optimal system performance and customer satisfaction.
What you’ll do
Equipment Intelligence Applications:
Deploy and support EI applications on Linux-based servers. Monitor system performance, logs, and alerts to ensure uptime and data integrity. Work with internal software teams to resolve bugs and implement patches.
Customer Interaction:
Serve as the primary technical contact for customers on-site. Provide training, documentation, and hands-on support to customer personnel. Communicate effectively to manage expectations and ensure satisfaction.
Domestic and International travel is required based on business need. Currently it requires a minimum of 35% travel.
Qualifications
- Bachelor’s degree in Engineering, Computer Science, or related field (or equivalent experience).
- 2+ years of experience in robotics, automation, or semiconductor equipment support.
- Proficiency with Linux systems, including command-line tools, scripting, and server management.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Willingness to travel and work in cleanroom environments.
- English speaking
Preferred qualifications
- Experience with Python, Bash, or other scripting languages.
- Familiarity with semiconductor fab operations and safety protocols.
- Knowledge of networking and remote system access tools (SSH, VPN, etc.).
- Ability to read and interpret technical schematics and documentation.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Other facts
About Lam Research
Lam Research Corp. (NASDAQ:LRCX) At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. We recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.
Ready to help define the future of technology? Join us: www.lamresearch.com/careers
What you'll do
- The Product Support Engineer will deploy and support Equipment Intelligence applications on Linux servers and serve as the primary technical contact for customers. Responsibilities include monitoring system performance, providing training, and ensuring customer satisfaction.
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