Customer Service Coordinator

Labelink is seeking a skilled Customer Service Coordinator to join our team at our Elk Grove Village facility. This role serves as a vital link between our customers and the company by understanding customer needs and ensuring timely, accurate, and professional responses. The Customer Service team coordinates orders from data entry through scheduling, pre-press, and shipping to ensure seamless execution and on-time delivery.

Why Labelink?

• Competitive pay
• Supportive team environment with a positive, collaborative culture

What You’ll Do:

• Answer incoming phone calls and route them to appropriate personnel as needed.
• Receive and respond to questions and concerns from internal and external customers, providing timely solutions.
• Support sales representatives with product information, order status, and general inquiries.
• Provide sales representatives with updated customer-related information and issue resolution.
• Meet regularly with the Plant Manager to plan and schedule orders and discuss potential delivery risks.
• Enter customer orders accurately into LabelTraxx.
• Review customer purchase orders and cross-reference with estimates to ensure pricing and components are correct.
• Follow up with the Planner/Buyer to confirm material and component availability to meet delivery timelines.
• Review open backorders weekly to ensure orders are progressing through production.
• Track orders to ensure on-time delivery and proactively resolve potential issues before they impact shipments.
• Initiate customer requests for Certificates of Conformance (C of C) and notify applicable personnel through LabelTraxx notes.
• Check inventory and finished goods availability in the warehouse system.
• Initiate cross-functional meetings when necessary to address order or production concerns.
• Comply with standard operating procedures for Customer Service.
• Perform shipping-related duties, including booking trucks, arranging deliveries, and coordinating FedEx and UPS shipments.
• Complete additional operations-related tasks as assigned.

What We’re Looking For

• Pleasant and professional telephone manner.
• Strong computer skills, including Microsoft Office and ERP systems.
• High attention to detail and accuracy.
• Commitment to excellent customer satisfaction.
• Strong interpersonal, communication, and influencing skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Responsible decision-maker with sound judgment.
• Ability to handle difficult customer situations professionally.
• Strong team player who can also work independently with minimal supervision.
• Adaptable to changing customer and production requirements.
• Analytical thinker with strong problem-solving skills.
• Good vision with the ability to differentiate colors.

Our Benefits

• Health, Dental, Vision, HSA & HRA options, plus supplemental benefits.
• 401(k) with company match after one year of employment at $0.50 on the dollar up to 10%.
• Paid Time Off (Vacation).
• Paid Holidays (eligible day one).

Ready to bring your experience to a company that values your skills and work-life balance? Apply today!

Labelink USA is committed to creating an inclusive and respectful workplace. We provide equal employment opportunities to all individuals and do not discriminate based on race, color, religion, sex, age, national origin, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable laws. This commitment applies to every aspect of employment, including hiring, promotion, compensation, training, and all other terms and conditions of employment.