Tele Health Services Support Specialist EMPACT

Who we are:

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. 

What you’ll do:

Our Comunidad community-based team offers services to a specialized population in the Phoenix Metro area. We are committed to treating the whole person and weaving individualized services to support our member's independence and recovery goals. Our jobs offer stability, flexibility, and community!  

The Tele-Health Services Support Specialist prepares the telehealth room, readies all equipment prior to the start of appointments, and establishes the online video conferencing connections.  This position serves in a Liaison role staying in the room to support and manage administrative and clinical interactions between the patient and provider. Provides hands-on assistance to the provider and patient as part of the encounter and interaction as needed.  Has a secondary responsible for supporting Agency’s outpatient clinic and front office duties, including but not limited to greeting and assisting persons contacting the agency in person or by telephone, providing excellent customer service to internal and external customers. Perform and follow through with clerical activities inherent to the operation and needs of the department and agency under the direction of the Site Administrator.

Essential Responsibilities:

• Preparation of telehealth room and equipment prior to the start of appointments each morning Perform front office duties in a professional, courteous and helpful manner.
• Attend all telehealth appointments serving as a liaison between the provider and the client Position Title: Outpatient Services Support Specialist Department: Business Systems 2 supporting and managing both administrative and clinical needs during and after appointments.
• Duties include but are not limited to answering multi-line phones, greeting clients and agency guests, scheduling appointments, and managing the use of therapy and group rooms.
• Perform clerical duties to assist in the day-to-day operation of the clinic to ensure smooth clinic and client flow.
• Effectively manage projects and demonstrate the ability to multitask in order to meet the responsibilities of the position.
• Effectively prioritize responsibilities and utilize independent decision-making skills to support the operation of the agency.
• Demonstrate initiative to work cooperatively and collaboratively as part of a team to meet the needs of the department.
• Maintain effective communication and positive working relationships with internal and external customers.
• Abide by the client's rights and maintain the client's confidentiality at all times.

What you’ll provide:

• High School Diploma or GED.
• Two years of job-related experience.
• Possess excellent customer service skills and the ability to effectively communicate verbally and in writing with all contacts, internally and externally.
• Ability to remain professional in difficult situations.
• Ability to maintain confidentiality.
• Maintain client information that is accurate and that charts/paperwork are filed correctly.
• Ability to effectively work in a multi-task environment and prioritize work to accomplish successful outcomes.
• Ability to identify, research and resolve problems and discrepancies.
• Computer literate with knowledge of and skill in using basic word processing.
• Excellent communication and customer service skills, ability to multi-task, intermediate typing skills, computer literate, detail-oriented, telephone skills, and knowledge of privacy laws.
• Must be able to obtain a fingerprint clearance card or have possession of one.
• Must be 21 years of age or older at the time of employment. 

          Additional Requirements and Responsibilities

• Excellent oral and written communication skills.
• Clear and effective communication.
• Strong customer service.
• Strong problem-solving and analytical skills.
• Ability to document detailed information.
• Ability to multitask.
• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners.

What we’ll offer:

(Full-time employees)

• Generous PTO 
• 10 paid holidays per year 
• Medical plans (4 choices) 
• Dental plans (2 choices) 
• Vision plans (2 choices) 
• 403(b) retirement plan 
• Retirement Allowance 
• Company-paid Life/AD&D and Long-term Disability 
• Voluntary additional Life and Short-term Disability 
• Tuition Reimbursement 
• Elder Care Assistance 
• Pet Insurance and much more!

EMPACT-SPC is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).

EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason.

EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.