About this role
Salary Range: $88,854.00 (Min.) - $115,509.00 (Mid.) - $142,166.00 (Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
Job Summary
The Clinical Social Worker II provides a wide variety of professional social work services within the Social Services Department. This position is key in implementing and executing emerging initiatives in social services. This position ensures all special programs and initiatives functions are operating in accordance with the organization's mission, values, and strategic goals. This position represents L.A. Care and interacts with various stakeholders, community partners, and Community Based Organization (CBOs) in a manner that promotes collaborative working relationships. This position provides clinical consultation services to other L.A. Care staff and provides training on special initiatives/program within Social Services. The Clinical Social Worker II provides direct clinical work and maintains a caseload of complex cases.
Duties
Performs a wide variety of professional social work services within the department and organization to support special programs and initiatives within the department/organization. This includes special projects, including but are not limited to: Orientation and training of new social workers; Social Work Intern Programs; Homeless program initiatives; Special programs addressing social determinants of health and other cross-functional team programs developed in Health Services. Performs project based activities including program support to ensure successful development/implementation of existing and emerging initiatives.
Participates in professional committees, meetings and conferences, related to the special projects and initiatives in Social Services.
Manages projects assigned to ensure compliance with program policy. Acts as Subject Matter Expert and provides leadership and guidance to represent special projects and initiatives within Social Services. This includes providing technical support and training related to emerging projects. Analyzes data and produces reports to the department and the leadership team to help manage the projects service delivery.
Develops and maintains effective working relationships with other services areas within the organization and external partners. Serves as a liaison between Social Services Department and external partners, including but not limited to working with CBOs, PPGs, hospitals, stakeholders, universities, and collaborating partners.
Interviews individuals, their families, and/or caregivers to complete psychosocial assessment. Identifies and analyzes the member's needs for services. Sets priorities and treatment goals based on the member's needs. Develops plans to attain identified goals with the help of the member. Provides consultation and information to clients, stakeholders, internal and external departmental professionals, particularly for complex cases. Will maintain a caseload of complex cases.
Perform other duties as assigned.
Duties Continued
Education Required
Education Preferred
Experience
Required:
At least 3 years of experience working with adults, seniors, persons with disabilities, individuals with chronic health conditions, and/or dually diagnosed individuals in health care setting or social agency.
Preferred:
Managed care experience, preferably in a care/case management role.
Previous experience with a health plan.
Skills
Required:
Knowledge of managed care and an understanding of Medi-Cal and Medicare programs.
Must be highly motivated and a self-starter.
The ability to communicate with and relate to a diverse group of people including clients, community, and other staff.
Must have excellent administrative and organizational skills.
Strong customer services and excellent verbal and written communication skills.
Strong analytical, conflict resolutions and persuasion skills.
Proficiency with Microsoft Office including Outlook, Word, and Excel.
Ability to effectively negotiate with internal and external providers of patient care services.
Ability to problem solve in a proactive, creative manner, using sound judgment based on factual information and clinical knowledge.
Ability to develop leadership skills and to serve as a role model for clinical staff.
Preferred:
Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.
Licenses/Certifications Required
Licenses/Certifications Preferred
Required Training
Physical Requirements
Additional Information
Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
L.A. Care offers a wide range of benefits including
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
Other facts
About L.A. Care Health Plan
L.A. Care’s mission is to provide access to quality health care for L.A. County’s low-income communities, and to support the safety net required to achieve that purpose. As a publicly operated health plan, L.A. Care Health Plan serves more than 2.6 million members in Los Angeles County, making it the largest publicly operated health plan in the country. L.A. Care offers four health coverage plans including Medi-Cal, L.A. Care Covered™, L.A. Care Medicare Plus and the PASC-SEIU Homecare Workers Health Care Plan, all dedicated to being accountable and responsive to members. L.A. Care prioritizes quality, access and inclusion, elevating health care for all of L.A. County. For more information, follow us on X, Facebook, LinkedIn, Instagram and YouTube.
To learn more, visit www.lacare.org.
*For urgent inquiries: 1-888-4LA-CARE (1-888-452-2273)
What you'll do
- The Clinical Social Worker II provides a variety of professional social work services and ensures that special programs and initiatives operate in accordance with the organization's mission. This role includes managing projects, providing clinical consultation, and maintaining a caseload of complex cases.
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