•  A minimum 2 years of post-secondary education – bachelor’s degree preferred – accompanied by a minimum of 2 years related experience in a post-secondary setting.  

   

Knowledge, Skills & Abilities 

• Demonstrated experience working with student awards and financial assistance programs inclusive of ABESAP/AUG, government student loans and grants.
• Demonstrated customer service experience in a fast-paced complex setting dealing with sensitive situations calling for the use of empathy, diplomacy and tact in the delivery of information.
• Demonstrated ability to communicate patiently and effectively with a diverse range of people and situations.
• Excellent oral and written communication skills.
• Demonstrated working knowledge of the Student Banner system, or a similar student records system (e.g. Colleague, PeopleSoft).
• Proficiency with Microsoft Office (e.g. Word, Excel) at an Intermediate level.
• Minimum of 35 wpm keyboarding skills with an error rate of less than 10%.
• Aptitude for exacting and precise work; must be detail-oriented.
• Excellent organizational skills, demonstrated ability to problem solve and ability to set priorities and multi-task.
• Demonstrated ability to handle confidential information appropriately.
• Ability to work independently, exercise good judgment and demonstrate initiative.