Are you a naturally inquisitive individual who would like to work alongside some of the world's biggest brands? If so, Resolver could be the perfect place for that next step in your career. 

Resolver has welcomed a breadth of new clients and sectors in the last 12 months, so we have a rare opportunity to add a talented and committed individual to our Brand Protection Team. Our risk intelligence graph has redefined the way companies identify and mitigate risk. Alongside some of the most skilled analysts in the world, you will always be the first to know and first to act, providing our clients with real time data on the reputational risks they face online.

Successful candidates will have a background in one or more of those areas but to help you be truly successful Resolver  will provide extensive training and support from our subject matter experts and best-in-class analyst team. We require full flexibility around working hours including weekends. Shift pattern will be discussed at interview.

Desired Qualities and Skills 

Strong writing and editing skills, particularly writing concise, short-form items and reviewing for bias, word choice, and factual accuracy

You will be a skilled communicator,  who is able to articulate clearly and concisely in verbal and written forms. You will confidently present your ideas in person or over text-based mediums like Slack and video conferencing like Google Meets/Hangouts and be a role model to staff and colleagues

Comfortable making independent decisions and demonstrate the ability to correctly prioritise across competing tasks according to team goals

You will be working on critical and high-risk content so you’ll need to be a natural problem-solver who can prioritise and identify problems and make quick, sound decisions

Flexibility is key, as is a keen interest in data analysis and exploitation

You’ll also have a passion for learning, as well as an interest in world affairs, and equally you’ll enjoy sharing your knowledge with the wider teams

You will be an excellent communicator

1 years experience working in an intelligence environment and/or in communications crisis management or equivalent professional experience in a related field, such as online trust and safety, brand or social media management

Key Responsibilities

Monitoring clients online content and assessing the need to send an alert where a reputational risk is identified

Understanding the risk landscape for all of our individual clients and reviewing data in line with their requirements 

Efficiently and precisely writing alerts to send to clients when a crisis is identified 

Understanding violative content and making a decision to action said content when it is posted on a clients page 

Communicating with your line manager and colleagues when a significant risk is identified 

Essential qualifications, experience and competencies

Experience of working within a 24/7, multi-national team is highly desirable

Knowledge and experience in a social media risk intelligence environment 

Current knowledge and expertise of the risks impacting brand reputation 

The successful candidate will demonstrate experience of delivery through staff and stakeholders

Previous direct client facing experience and customer management experience is essential 

Well adept at analysing and manipulating large data sets to condense into a meaningful written output is desirable