About this role
Roles & responsibilities
This role involves managing the Compliance Operations related to access controls, patch and configuration management and familiarity with SOC 2 and audit requirements. In addition, this individual will manage operational reports for KPMG Clara workflows, evolving usage reporting for recharging, and handling KPMG Clara AI chat reporting. The role also involves standardizing, optimizing and advancing reporting practices and improving the weekly operations reporting.
Execute day-to-day operations with a focus on stability, performance, and customer experience across production and staging environments.
Partner with Product, Engineering, QA, Security, and Cloud Operations to plan releases, manage risks, and rapidly resolve incidents and defects.
Drive operational excellence through automation, observability, and repeatable runbooks; continuously improve SLAs/SLOs and mean-time-to-recovery (MTTR).
Define and evolve KPIs for workflows and AI/chat usage; partner with stakeholders to drive action from insights.
Core scope: Responsible for the overall development, support, and maintenance of the information technology service management process
Other facts
About KPMG India
KPMG entities in India are established under the laws of India and are owned and managed (as the case may be) by established Indian professionals. Established in September 1993, the KPMG entities have rapidly built a significant competitive presence in the country. Today we operate from offices across 14 cities including in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
KPMG entities have a domestic client base of over 2700 companies. Our global approach to service delivery helps provide value-added services to clients.
Our differentiation is derived from a rapid performance-based, industry-tailored and technology-enabled business advisory services delivered by some of the leading talented professionals in the country. KPMG professionals are grouped by industry focus and our clients are able to deal with industry professionals who speak their language. Our internal information technology and knowledge management systems enable the delivery of informed and timely business advice to clients.
What you'll do
- Manage Compliance Operations related to access controls and patch management while overseeing operational reports for KPMG Clara workflows. Drive operational excellence through automation and improve reporting practices.
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