KPMG Global Services

Manager

full-time•Bengaluru

Summary

Location

Bengaluru

Type

full-time

Company links

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About this role

Roles & responsibilities

The Support and Operations Manager is responsible for managing and maintaining the production environments that host the audit applications. The support and operations manager will be responsible for establishing the operational process documents and responsible for ensuring the offshore teams are adhering to the process. This role will also be involved in managing a team of operations team members for Audit Applications such as KPMG Clara workflow, KPMG Clara for Clients, KPMG Quality and compliance evaluation who will be responsible to resolve the issues and service requests in a timely manner. The support operations manager will work closely Application support, Business support team and the platform operations team to drive the drive the objectives and KPIs as defined by the Head of Audit Application Support and Operations.

Operational Activities

-Serve as the technical authority for infrastructure and platform-related issues, providing expert guidance and resolution support.

-Ensure production environments are managed in strict alignment with established policies and operational procedures.

-Oversee and confirm the completion of post-deployment activities following weekly releases, ensuring operational continuity and compliance.

-Act as a liaison between platform operations and infrastructure teams to maintain server integrity, including timely application of patches and remediation of vulnerabilities

Relationship Management: This role maintains ongoing, productive relationships with:

-Global platform operations team

-Engineering team

-Deployment team

-Application Support team

-Business Support team

Team and Professional Leadership

-Participates in team meetings and workshops

-Participates in internal firm-wide meetings and external conferences to identify emerging trends and best practices in Support and Operations space

Mandatory technical & functional skills

•Strong understanding of infrastructure and platform operations, including server patching and vulnerability remediation.

•Experience managing production environments with adherence to operational policies and procedures.

•Familiarity with ITIL or similar frameworks for incident, problem, and change management.

•Hands-on experience with post-deployment validation and release management.

•Ability to create, maintain, and enforce operational process documentation.

•Proficiency with monitoring and alerting tools such as Splunk, AppDynamics, or Dynatrace.

•Knowledge of security and compliance standards relevant to audit applications.

Preferred technical & functional skills

•Exposure to audit platforms like KPMG Clara Workflow, Clara for Clients, and Quality & Compliance Evaluation.

•Basic scripting skills (e.g., PowerShell, Python) for automation of operational tasks.

•Understanding of DevOps practices and CI/CD pipelines.

•Experience with ITSM platforms like ServiceNow.

•Ability to analyze operational KPIs and generate performance reports.

•Experience managing offshore or distributed teams with process adherence.

Key behavioral attributes/requirements

—Attention to detail and quality consciousness

—Demonstrates ability to think critically and demonstrate confidence to solve problems and suggest solutions

—Be a quick learner and demonstrate adaptability to change

—Should be willing to and capable of delivering under tight timelines, basis the business needs including working on weekends

Other facts

Tech stack

Infrastructure Operations,Platform Operations,Incident Management,Problem Management,Change Management,Post-Deployment Validation,Release Management,Operational Documentation,Monitoring Tools,Security Standards,Audit Platforms,Scripting Skills,DevOps Practices,ITSM Platforms,KPI Analysis,Team Management

About KPMG Global Services

KPMG entities in India are established under the laws of India and are owned and managed (as the case may be) by established Indian professionals. Established in September 1993, the KPMG entities have rapidly built a significant competitive presence in the country. Today we operate from offices across 14 cities including in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities have a domestic client base of over 2700 companies. Our global approach to service delivery helps provide value-added services to clients.

Our differentiation is derived from a rapid performance-based, industry-tailored and technology-enabled business advisory services delivered by some of the leading talented professionals in the country. KPMG professionals are grouped by industry focus and our clients are able to deal with industry professionals who speak their language. Our internal information technology and knowledge management systems enable the delivery of informed and timely business advice to clients.

Team size: 10,001+ employees

Website: https://social.kpmg/contactus

LinkedIn: Visit

Industry: Business Consulting and Services

What you'll do

The Support and Operations Manager is responsible for managing production environments for audit applications and ensuring adherence to operational processes by offshore teams. This role involves overseeing a team that resolves issues and service requests while collaborating with various support teams to meet objectives and KPIs.

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Frequently Asked Questions

What does a Manager do at KPMG Global Services?

As a Manager at KPMG Global Services, you will: the Support and Operations Manager is responsible for managing production environments for audit applications and ensuring adherence to operational processes by offshore teams. This role involves overseeing a team that resolves issues and service requests while collaborating with various support teams to meet objectives and KPIs..

Why join KPMG Global Services as a Manager?

KPMG Global Services is a leading Business Consulting and Services company.

Is the Manager position at KPMG Global Services remote?

The Manager position at KPMG Global Services is based in Bengaluru, India. Contact the company through Clera for specific work arrangement details.

How do I apply for the Manager position at KPMG Global Services?

You can apply for the Manager position at KPMG Global Services directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about KPMG Global Services on their website.