KPMG Global Services

Executive-KDNI

full-time•Bengaluru

Summary

Location

Bengaluru

Type

full-time

Company links

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About this role

Roles & responsibilities

We are recruiting for the Analyst/Associate Consultant position in the Digital Gateway Application support team. As an Associate Consultant/Analyst level in this team, your responsibilities will include:

·Handle multiple user requests or incidents efficiently, ensuring each is resolved within the agreed Service Level Agreement (SLA).

·Monitor ticket queues and prioritize based on urgency and impact.

·Follow standard operating procedures (SOPs) for resolution.

·Escalate issues when necessary to Level 2/3 teams.

·Global Application Support (24/7 Window)

·•Responsibility: Provide round-the-clock support to users of KPMG Global applications, ensuring availability and responsiveness.

·Respond to user queries via email, chat, or ticketing systems.

·Perform initial diagnosis and provide solutions or workarounds.

·Maintain shift handover logs and ensure continuity.

·Collaborate with infrastructure, application, and business teams.

·Track progress of escalated issues and ensure closure.

·Document resolutions and share knowledge across teams

Essential technical & functional skills

·Willing to work hard, enthusiastic and self-motivated.

·Strong analytical and advisory skills.

·Good communication and interpersonal skills.

·Able to work in fast moving and demanding environment.

·Strong commitment, multi-tasking and team player.

·Excellent oral and written communication skills in English (including strong presentation skills).

·Excellent project management, analytical, interpersonal, oral and written communication skills.

·Strong leadership and training skills.

·Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude.

·Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines

·Dedicated to superior client service

·Strong organizational skill and attention to detail.

·Ability to thrive in a dynamic team environment

Other facts

Tech stack

Analytical Skills,Advisory Skills,Communication Skills,Interpersonal Skills,Project Management,Leadership Skills,Training Skills,Organizational Skills,Attention to Detail,Client Service,Self-Motivation,Team Player,Problem Solving,Multitasking,Dependability,Professionalism

About KPMG Global Services

KPMG entities in India are established under the laws of India and are owned and managed (as the case may be) by established Indian professionals. Established in September 1993, the KPMG entities have rapidly built a significant competitive presence in the country. Today we operate from offices across 14 cities including in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities have a domestic client base of over 2700 companies. Our global approach to service delivery helps provide value-added services to clients.

Our differentiation is derived from a rapid performance-based, industry-tailored and technology-enabled business advisory services delivered by some of the leading talented professionals in the country. KPMG professionals are grouped by industry focus and our clients are able to deal with industry professionals who speak their language. Our internal information technology and knowledge management systems enable the delivery of informed and timely business advice to clients.

Team size: 10,001+ employees

Website: https://social.kpmg/contactus

LinkedIn: Visit

Industry: Business Consulting and Services

What you'll do

The role involves handling multiple user requests and incidents efficiently while providing 24/7 global application support. Responsibilities also include monitoring ticket queues, collaborating with teams, and documenting resolutions.

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Frequently Asked Questions

What does a Executive-KDNI do at KPMG Global Services?

As a Executive-KDNI at KPMG Global Services, you will: the role involves handling multiple user requests and incidents efficiently while providing 24/7 global application support. Responsibilities also include monitoring ticket queues, collaborating with teams, and documenting resolutions..

Why join KPMG Global Services as a Executive-KDNI?

KPMG Global Services is a leading Business Consulting and Services company.

Is the Executive-KDNI position at KPMG Global Services remote?

The Executive-KDNI position at KPMG Global Services is based in Bengaluru, India. Contact the company through Clera for specific work arrangement details.

How do I apply for the Executive-KDNI position at KPMG Global Services?

You can apply for the Executive-KDNI position at KPMG Global Services directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about KPMG Global Services on their website.