Team Lead - Customer Success

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.

Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

This role leads Kpler’s Customer Success team for the AMER region, overseeing a portfolio of key accounts and driving strong customer outcomes. The position is highly hands-on, with direct responsibility for enabling CSM performance and ensuring consistently high renewal rates.

• Lead, coach, and manage a team of Customer Success Managers, fostering high performance and accountability.
• Attract, develop, and retain top Customer Success talent; oversee hiring and onboarding of new CSMs as needed.
• Own the renewal pipeline, including forecasting, risk identification, and mitigation planning.
• Serve as the escalation point for complex renewals and strategic customer relationships.
• Ensure the book of business is positioned for expansion through strong value delivery and account planning.
• Act as the voice of the customer, sharing insights and feedback with internal stakeholders to influence product, sales, and strategy.

• 2+ years of experience leading a Customer Success team.
• Proven experience managing distributed, multicultural team.
• Demonstrated ability to grow, coach, and develop senior Customer Success Managers..
• Knowledge of the energy sector.
• Experience working in a fast-growing SaaS or DaaS environment.
• Strong people management and leadership skills.
• Ability to analyze client health data and identify trends to inform action.
• Technical competence and confidence discussing data-related topics.
• Highly customer-centric and product-oriented, with a focus on driving measurable outcomes.

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?

We make things happen

We act decisively and with purpose, going the extra mile.

We build
together

We foster relationships and develop creative solutions to address market challenges.

We are here to help

We are accessible and supportive to colleagues and clients with a friendly approach.

Our People Pledge

Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.

By applying, I confirm that I have read and accept the Staff Privacy Notice