·       Liaise and coordinate with all Services in the Hospital to achieve quality standards.

·       Perform IMS Document Controller (DC) responsibilities, including proper documentation, circulation of new documents, and recall of obsolete documents (internal and external).

·       Assist in maintaining readiness of the hospital’s Integrated Management System (IMS) activities.

·       Ensure proper archiving and retrieval of controlled documents and take charge of document control in the absence of the Head of Quality & Risk.

·       Coordinate with Heads of Services (HOS) and Unit Managers (UM) to ensure timely review and submission of policy.

·       Assist the Head of Quality & Risk in preparation of audit evidence files, checklists, and documentation for internal audits and IMS audits.

·       Participate in internal and external audits, providing administrative and clerical support as required.

·       Assist in the preparation of slides, reports, and minutes of meeting (MOM) for Quality & Risk Committee and related hospital meetings.

·       Follow up with departments on action items arising from Quality & Risk meetings.

·       Assist in coordinating incident reporting, follow-up with departments, and preparation of incident summaries for management review.

·       Compile incident statistics and risk data.

·       Involvement in Risk Management exercises, including Incident Reporting and Root Cause Analysis (RCA).

·       Assist in training logistics, including venue arrangement, attendance tracking, and circulation of training materials.

·       Assist in the preparation and submission of periodic reports to Management and HQ within required deadlines.

·       Support activities related to compliance and integrity, including Anti-Bribery Management System (ABMS) training, awareness, and documentation.

·       Assist in Business Continuity Management (BCM) documentation, exercises, and follow-ups.

·       Ensure compliance to Baby Friendly Hospital Initiative (BFHI) policy and Patient Safety Goals.

·       Ensure confidentiality and accuracy in handling quality, risk, and compliance data.

·       Provide clerical and administrative support to the Head of Quality & Risk.

·       Other Duties: Perform any other responsibilities as directed by the Head of Quality & Risk or hospital management.