Key Responsibilities

• Responsible for obtaining charge tickets forwards and to finalize inpatient bills upon receiving all the charges for patient’s discharges.

• Responsible to generate bill and discount bill (if required). Ensure the correct charges are charged in the bills.

• To collect payment from self-payment cases and patient using guarantee letter.

• To fax/upload document in portal, confirm received and follow up the final guarantee letters from companies and ensure guarantee letters are obtained before patients are released.

• Prepare the complete bills to credit admin and response to any queries from companies.

• To request top up limit of coverage for patients from company (if exceeded).

• To update in Bed Management System and excess amount to update to HITS, BO Portal.

• Ensure all the patients’ excess are to be collected upon patients’ discharges and guarantee letters are received.

• Call and sending infoblast to patients regarding refund and payment notification.

• Serve with kindness to all patients during their admission to hospital.

• To carried out duties as an employee as stipulated in the Occupational Safety and Health Act and Regulations 1994:

a. To take reasonable care at work for safety of yourself and other persons;

b. To co-operate with your employer or any other person in the discharge of any duty;

c. To wear or use any protective equipment or clothing provided by the employer;

d. To comply with any instruction or measure on occupational safety and health.

• Ensure the policies on Patient and Family’s Rights are addressed at all times.

• Ensure all Hospital policies and procedures and Hospital Accreditation are adhered to and records maintained, and when these programs are implemented.

• Adopt the policies and procedures of ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, Malaysian Hospital Accreditation Standards and Joint Commission International Accreditation Standards.

• Participate actively in any other new service that is introduced.

• Ensure compliance of Patient Safety goals as safety improvement measures recommended by World Alliance for Patient Safety.