(sr) Field Service Technician (Production Print) - (Burnaby)
full-time•Burnaby•CA$52k - CA$65k
About this role
Overview
Responsibilities
Qualifications
About Us
EOE Statement
Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you!
Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable
$52,016.86 - $65,022.01
Responsibilities
Perform on-site maintenance and repairs for production print equipment.
Diagnose and resolve technical issues promptly to minimize production downtime.
Conduct regular inspections and implement preventive maintenance procedures.
Install, configure, and calibrate production print machinery for optimal performance.
Collaborate closely with clients, delivering outstanding customer service and support.
On-site service of MFPs
Maintain parts and call management as well as accurate records to achieve KPI targets
Responsible to learn new technologies, maintain accurate records and assist other team members as required
10% - Lead referrals, assists with customer assessments and solution design
90% - break-fix and customer support
Seeks opportunities to improve territory parts budget and inventory control
Perform other relevant duties as assigned by management
Qualifications
Demonstrated experience in servicing and repairing production print machinery.
Proficient in mechanical and electrical troubleshooting within a production print environment.
Familiarity with a variety of production print technologies and systems.
Exceptional communication skills and a strong customer service orientation.
Ability to work independently and adapt to diverse client environments
Network Skills:
Install and troubleshooting of basic printing and scanning solutions.
Microsoft OS peer to peer and client side of server environments
Familiar with printing from common business apps
Solutions Knowledge: Basic understanding of solutions portfolio
Product Knowledge: Excellent working knowledge and certification of production systems
Color Skills: Working knowledge of calibration, and RIP configurations
Communication Skills: Excellent verbal and written and interpersonal
Mentoring and Instruction: 10% - based on technical expertise
Pre/Post Consulting Ability: Moderate
Working directions: Requires limited assistance for more difficult problems
Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
Travelling within Canada. Candidate must provide & maintain valid travel documents at own
expense
Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
Standby and afterhours work may be required
Training may require afterhours travel and stay overs including weekends
Perform other relevant duties as assigned by management.
About Us
About Konica Minolta Canada
Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Through its ongoing work, the company is fortunate to be continuously recognized for its products and services. This includes, but is not limited to being included on CRN’s MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys and presented with Keypoint Intelligence’s BLI 2021 A3 Line of The Year and BLI 2021-2023 Most Colour Consistent A3 Brand Awards for its bizhub i-Series.
Sustainability also continues to be a key driver for the company. As such, Konica Minolta Inc. has spent six years on the Global 100 Most Sustainable Corporations in the World list. For more information, please visit Konica Minolta online and follow its accounts on LinkedIn, YouTube, Facebook, Twitter (@KonicaMinoltaCA), and Instagram!
Au sujet de Konica Minolta Canada
Konica Minolta a entamé son parcours il y a 150 ans, avec la volonté de voir et de faire les choses autrement. Elle innove pour le bien de la société et du monde entier. Et c’est toujours cet objectif qui l’anime, hier et aujourd’hui. Solutions d’affaires Konica Minolta (Canada) Ltée transforme et révolutionne les bureaux pour créer une véritable connectivité grâce aux solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. Par ses efforts soutenus, l’entreprise a la chance d’être continuellement reconnue pour la qualité de ses produits et services. Par exemple, elle a figuré de nombreuses fois au palmarès CRN des 500 fournisseurs de services gérés; a été finaliste dans la catégorie des logiciels de TI aux World Technology Awards; a été reconnue par Brand Keys comme la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions; et a reçu les prix BLI « A3 Line of the Year » 2021 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub i-Series.
La durabilité reste un moteur important de l’entreprise. C’est pourquoi Konica Minolta Inc. figure pour une sixième année au palmarès des 100 sociétés les plus durables au monde. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur LinkedIn, YouTube, Facebook, Twitter (@KonicaMinoltaCA), et Instagram!
EOE Statement
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
What you'll do
- The technician will be responsible for performing on-site maintenance, repairs, and diagnostics for production print equipment to minimize downtime, alongside conducting regular inspections and preventive maintenance procedures. A significant portion of the role involves break-fix and direct customer support, with a smaller component dedicated to leading referrals and assisting with solution design.
About Konica Minolta Business Solutions (Canada) Ltd.
Everyday, Konica Minolta’s more than 41,000 employees across the globe work to enable their clients, coworkers and partners to succeed in reaching their maximum potential. We are passionate about making an impact on the lives and businesses of those around us through a commitment to the delivery of quality products and services, the professional and personal development of our employees, and most of all to the satisfaction of our customers.
We’ve come a long way since the company first started selling photographic materials in 1873. Konica Minolta has grown to become a leader in the development of office technology, information management software and cloud solutions, production and industrial print technologies, IT security and software, and more.
For more information, visit www.konicaminolta.ca and also follow us on:
Facebook: https://www.facebook.com/konicaminoltacanada/
Twitter: @KonicaMinoltaCA
YouTube: https://www.youtube.com/user/KonicaMinoltaCanada
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Quotidiennement, plus de 41 000 employés répartis dans les bureaux de Konica Minolta partout dans le monde aident leurs clients, leurs collègues et leurs partenaires à exploiter leur plein potentiel. Nous sommes passionnés par l’effet que nous pouvons avoir sur les entreprises de nos milieux respectifs et sur la vie de ceux qui nous entourent, non seulement par l’offre de produits et services de qualité, mais aussi la croissance personnelle et professionnelle de notre personnel et, surtout, la satisfaction de nos clients.
Depuis le moment où nous avons commencé à vendre du matériel photographique en 1873, nous avons fait beaucoup de chemin. Konica Minolta est devenue un chef de file dans bien des domaines, notamment la création de technologies de bureautique, de logiciels de gestion de l’information et de solutions infonuagiques, le développement de technologies d’impression industrielle et de production, et la mise au point de logiciels et de solutions de sécurité des TI.
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Frequently Asked Questions
What does Konica Minolta Business Solutions (Canada) Ltd. pay for a (sr) Field Service Technician (Production Print) - (Burnaby)?
Konica Minolta Business Solutions (Canada) Ltd. offers a competitive compensation package for the (sr) Field Service Technician (Production Print) - (Burnaby) role. The salary range is CAD 52k - 65k per year. Apply through Clera to learn more about the full compensation details.
What does a (sr) Field Service Technician (Production Print) - (Burnaby) do at Konica Minolta Business Solutions (Canada) Ltd.?
As a (sr) Field Service Technician (Production Print) - (Burnaby) at Konica Minolta Business Solutions (Canada) Ltd., you will: the technician will be responsible for performing on-site maintenance, repairs, and diagnostics for production print equipment to minimize downtime, alongside conducting regular inspections and preventive maintenance procedures. A significant portion of the role involves break-fix and direct customer support, with a smaller component dedicated to leading referrals and assisting with solution design..
Is the (sr) Field Service Technician (Production Print) - (Burnaby) position at Konica Minolta Business Solutions (Canada) Ltd. remote?
The (sr) Field Service Technician (Production Print) - (Burnaby) position at Konica Minolta Business Solutions (Canada) Ltd. is based in Burnaby, British Columbia, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the (sr) Field Service Technician (Production Print) - (Burnaby) position at Konica Minolta Business Solutions (Canada) Ltd.?
You can apply for the (sr) Field Service Technician (Production Print) - (Burnaby) position at Konica Minolta Business Solutions (Canada) Ltd.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.