Koniag Technology and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking an Application Liaison to support KTIS and our government customer. This position requires the candidate to be able to obtain a Public Trust. This is a remote position. 

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Technology and infrastructure Solutions (KTIS) is seeking a skilled Application Liaison to bridge the gap between business stakeholders and technical teams. The ideal candidate will have a strong understanding of business processes, excellent communication skills, and the ability to translate business requirements into technical specifications. This role is critical in ensuring that technology solutions meet business needs and are successfully implemented across the organization. 

Essential Functions, Responsibilities & Duties may include, but are not limited to:
The Application Liaison will serve as a key intermediary between business units and IT teams, ensuring that applications and systems effectively support business operations. Principal responsibilities will include but are not limited to:

• Act as the primary point of contact between business users and IT departments for assigned applications
• Gather and document business requirements, translating them into functional specifications for development teams
• Coordinate with technical teams to ensure proper implementation of application changes and enhancements
• Provide guidance to users on application capabilities, features, and best practices
• Create and maintain application documentation, user guides, and training materials
• Deliver training to end users on new applications, features, and workflows
• Test application updates and new features before they are released to production
• Identify opportunities for application improvements and process optimization
• Assist in troubleshooting application issues and coordinating resolution
• Participate in application deployment planning and change management activities
• Monitor application performance and user satisfaction metrics
• Collaborate with project managers on application-related initiatives
• Maintain awareness of business processes and how they relate to application functionality
• Provide regular status updates to stakeholders on application projects and issues
• Support the full application lifecycle from requirements through implementation and maintenance

Education and Experience:

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field preferred
• 3+ years of experience in an application support, business analysis, or related role
• Experience working with enterprise applications and systems
• Background in bridging business and IT functions

Required Skills and Competencies:

• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Strong understanding of business processes and how they relate to application functionality
• Ability to translate business requirements into technical specifications
• Experience with requirements gathering and documentation
• Knowledge of application testing methodologies and practices
• Proficiency in creating user documentation and training materials
• Strong problem-solving and analytical skills
• Ability to manage multiple priorities and stakeholders
• Customer service orientation with a focus on user satisfaction
• Familiarity with project management concepts and practices
• Experience with change management processes
• Adaptability to changing business needs and technology environments
• Proficiency with Microsoft Office suite and collaboration tools
• Attention to detail and strong organizational skills

Desired Skills and Competencies:

• Experience with specific Defense Personal Property System (DPS), Electronic Transportation Operational Personal Property Standards System (eTOPS), or MilMove
• Knowledge of IT service management frameworks (ITIL)
• Experience in government contracting environments
• Background in software development or IT operations
• Knowledge of data analysis and reporting tools
• Experience with process improvement methodologies
• Familiarity with agile development practices
• Training or facilitation experience
• Knowledge of database concepts and basic SQL
• Experience with application lifecycle management tools
• Change management certification or experience
• Knowledge of relevant compliance requirements for government systems
• Experience with user acceptance testing coordination

Security Requirement:

• Ability to obtain a Public Trust 

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.
 
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
 
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352