About this role
Service Engineer – Shift Pattern
Location: Citi Group Tower, Canary Wharf
Shift Pattern: 4 days on / 4 days off → 4 nights on / 4 nights off (12-hour shifts)
About KONE
At KONE, our mission is to improve the flow of urban life. We are a global leader in the lift and escalator industry, known for innovation, safety, sustainability and people-first culture. We are proud to support some of London’s most iconic buildings — including Citi Group Tower in Canary Wharf.
The Role
We are looking for an experienced Service Engineer to join our team supporting a high-profile customer site at Citi Group Tower. This is a critical, customer-facing role, ensuring the safe, reliable and efficient operation of lift and escalator equipment within a demanding commercial environment.
You will work a rotating 4 on / 4 off shift pattern, covering both days and nights, delivering exceptional service and maintaining strong relationships with the client.
Shift Pattern Details
4 days on (12-hour shifts)
4 days off
4 nights on (12-hour shifts)
4 nights off
Key Responsibilities
Carry out planned preventative maintenance (PPM) on lifts and associated equipment
Respond promptly to breakdowns and call-outs, ensuring minimal downtime
Diagnose faults efficiently and carry out repairs safely and effectively
Ensure all work is completed in line with KONE safety processes and site procedures
Maintain accurate service documentation using digital tools
Build strong working relationships with the customer and on-site stakeholders
Support continuous improvement and high performance standards on site
What We’re Looking For
NVQ Level 3 (or equivalent) in Lift Engineering
Proven experience working as a Service or Maintenance Engineer
Strong fault-finding and troubleshooting skills
Ability to work independently on a critical, high-profile site
Excellent communication and customer-service skills
Strong safety mindset and attention to detail
Flexibility to work rotating day and night shifts
What KONE Offers
Competitive salary with shift allowance
Structured overtime opportunities
25 days holiday plus bank holidays
Strong pension and benefits package
Industry-leading training and development
Career progression within a global organisation
Supportive, inclusive and safety-driven culture
Why Join KONE at Canary Wharf?
Work on a prestigious, flagship customer site
Be part of a dedicated site team
Opportunity to develop your technical expertise in a complex environment
Stability, structure and long-term career growth
Please note:
This role is not eligible for visa sponsorship
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Other facts
About KONE
We shape the future of cities.
What you'll do
- The Service Engineer will carry out planned preventative maintenance on lifts and respond promptly to breakdowns, ensuring minimal downtime. They will also maintain accurate service documentation and build strong relationships with the customer.
Ready to join KONE?
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