Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  

Are you ready to make your next career move to join our team as our ​​Sales Support Associate​ for KONE Americas in KONE Moline, IL?

• Do you enjoy keeping customer account information accurate while creating and following up on testing and repair proposals?

• Does managing our Customer Support mailbox, including qualifying web-initiated leads, responding to customer inquiries, and routing requests excite you?

• Do you thrive in areas where you ensure timely and professional support?

• Are you skillful using tools such as SFDC, KTOC, and SAP?

• Do you demonstrate a passion for organizing and prioritizing?  

• Are you committed to promoting quality customer support?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!  

Location of position: Moline, IL.

As our ​​Sales Support Associate​,  you will be responsible for various tasks relating to customer satisfaction, customer communication, and sales support.

You will bring 2+ years of progressive and successful related experience and/or training in the field of customer service or prior supervisory experience to KONE.  High School Diploma or General Education Degree (GED) is required.

Other Listed Duties:

• Ability to interact with our customers and service people in a courteous and professional manner while still reaching productivity targets.  

• Proficient skills in spelling, communications, and data entry.

• Ability to drive process changes that deliver improved customer satisfaction levels.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 6. Proficient in SFDC, MS excel and MS Access a plus.

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation.

• We value your authentic self. 

• Collaborative, creative, and supportive work environment.

• Passionate about safety, quality, and innovation 

• We care about the communities where we live and work. 

Just some of our many benefits include: 

• Competitive salary 

• Flexible work schedule 

• Opportunities to learn and grow 

• 401K Employer Match

• 401k Employer Non-elective Contribution 

• Well-being Program

• Medical, Prescription, Dental and Vision Insurance

• Digital Health Solutions & Telehealth

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSAs)

• Employee Family Assistance Program (EFAP)

• Family & Medical Leave

• Parental Leave

• Leave to Care for a Domestic Partner

• Paid Time Off & Holidays

• Company Paid Life and AD&D Insurance

• Supplemental Life and AD&D Insurance  

• Company Paid Short-term and Long-term Disability

• Buy-Up Long-term Disability

• Critical Illness Insurance

• Hospital Indemnity & Accident Insurance

• Identity Theft Protection

• Legal Insurance

• KONE Credit Union

• Tuition Reimbursement

• Commuter Benefits

Annual Base Pay Range:

The hiring range for this role is $47,400 – $62,265.  The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.   

Variable Compensation

KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and individual goals.
 

Come share your passion and energy to make a positive impact at KONE for our customers and your career! 

*Beware of Recruitment Scams!*

KONE is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Read more on www.kone.com/careers

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers