Inside Sales Representative

Work Mode: Remote

Location: Remote - Kohler, WI

Opportunity

Under the direction of the Manager – Sales Center, this position acts as a Brand Ambassador for Kohler customers, helping convert product interest into orders while creating a world class customer experience to ensure consistent sales growth. An Inside Sales Representative will focus on maximizing sales opportunities within every interaction and is expected to consistently achieve and exceed sales targets. Additionally, this position will partner closely with other consumer-facing teams to help guide a consistent online-offline experience. Success will be measured by net revenue generated as well as customer satisfaction. If you’re looking for an opportunity to build something great from the ground up, we invite you to join our Inside Sales team.

Specific Responsibilities:

• Handle incoming chats/calls/emails with the expectation of handling between 40 and 50 inbound interactions per workday
• Exhibit world class service standards through call quality, problem solving, personal ownership over every customer interaction and consistently going above and beyond to surpass customer needs and expectations
• Maintain clean, organized customer records using Salesforce
• Proactively reach out to prospective customers, identifying and creating value
• Establish new agile processes for Inside Sales organization emphasizing a high standard of excellence
• Collaborate cross-functionally with internal partners and consistently support the Sales team
• Identify, provide actionable solutions for and implement process improvements
• Fully cross-train on products

Skills/Requirements

• High School Diploma or GED required
• Bachelor's degree preferred but not required
• 2+ years of experience in a customer-service based, fast-paced environment
• Previous phone sales experience highly preferred
• Must be highly detail-oriented and demonstrate strong written and verbal communication skills
• Must be self-motivated and able to excel while working remotely or in an office setting
• Must be technologically proficient – this role will require heavy use of Salesforce, Microsoft (Excel, Outlook, PowerPoint), chat, email, phone, Kohler.com, and additional tools
• Hours of availability: Monday through Friday, 8:00 AM – 7:00 PM CST, with some weekend coverage as this business channel develops. Required schedule flexibility in the future as operations grow to accommodate customers from coast to coast. Full-Time shifts are 40 hrs./week.

#LI-Remote

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Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly range for this position is $16.95 - $25.45. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected].  Kohler Co. is an equal opportunity/affirmative action employer.