Role Specific Information

Job Description

About the Role

 As Loss Prevention Supervisor you will improve company profitability by executing company programs around external theft deterrence, internal investigations and operational shortage. You will increase associate awareness of shortage opportunities through training, lead and influence teams to reduce shortage and build partnerships with store and company leaders, law enforcement, and local network groups. 

What You’ll Do

• Identify external and internal theft trends within assigned location(s)

• Execute theft prevention strategies, including deterring theft and internal investigations to reduce exposure

• Implement store awareness programs that address theft, safety, inventory and shortage control

• Effectively identify and communicate potential shortage opportunities to all leaders 

• Conduct operational audits and physical security inspections to ensure the store is in compliance with Kohl's policies and procedures

• Partners with store personnel to address opportunities for improvement

• Work to create a culture of honesty and impression of control in the store

• Recruit and train new Loss Prevention Associates; Lead and supervise Loss Prevention Officers and Loss Prevention Service Specialists (select locations) 

• Maintain customer service awareness

• Act as a representative on behalf of Kohl’s on legal proceedings as needed

• Additional tasks may be assigned

What Skills You Have

Required

• Strong interpersonal and written communication skills

• Ability to work independently with initiative

• Strong customer service skills

• Ability to make quick decisions in the company’s best interest

• Uphold confidential information and investigations

• Detail-oriented

Preferred

• Prior experience or background in Loss Prevention, security, law enforcement or retail

• Knowledge of surveillance and basic CCTV systems

• Knowledge of or ability to learn programs in Google Suite and various other computer programs

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section

• Ability to maintain prompt and regular attendance as set by the company 

• Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week

• Ability to comply with dress code requirements

• Ability to learn and comply with all company policies, procedures, standards and guidelines

• Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel

• Ability to work as part of a team and interact effectively and appropriately with others

• Ability to maintain composure and work in a fast-paced environment while accomplishing multiple tasks within established timeframes

• Ability to satisfactorily complete company training programs

• Perform work in accordance with the Physical/Cognitive Requirements section

Physical/Cognitive Requirements 

• Ability to use a computer for tasks such as communicating, preparing case narratives, etc.

• Ability to plan, prioritize and monitor activities across multiple stores and/or district market

• Ability to complete or oversee the completion of assigned projects in a timely manner

• Ability to comply with health and safety standards

Additional Essential Functions

• Ability wear a body camera as part of  daily responsibilities