What We Offer: 

• Medical, Dental, Vision Insurance
• 401K with Employer Match
• Paid Time Off – 9 Floating Holidays and 15 Personal Days
• Career Development and Advancement Opportunities
• Life Insurance, Long Term, and Short-Term Disability
• Employee Assistance Program (5 free counseling sessions)
• Referral Bonus Program (Get paid $250 to recruit)
• Carpool Reimbursement ($5-$20/Day)
• Employee Discounts on Merchandise (30% on select items in our retail store)
• Employee Lunch Provided

Primary Responsibilities:

• Train staff to adhere to Forbes standards and lead by example
• Oversee weekly schedules and monitor staff scheduling to flex based on business needs
• Directly oversee the Front Office at The Resort at Paws Up and assist the Director of Lodging by providing Supervisory support to Housekeeping, Guest Services (Indirectly), and the Green O.
• Manage arrival, departure, and guest experience at Paws Up Montana
• Maintain thorough knowledge of accommodations, package plans, and Resort facilities
• Check guests in and out including preparation of folios and authorizing payments
• Monitor aged receivables to ensure outstanding accounts are settled in a timely manner
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
• Analyze, investigate, and resolve guest complaints
• Act as Manger on Duty (MOD)
• Respond to guest needs and provide anticipatory service
• Ensure daily checklists are completed in all areas
• Maintaining the cleanliness of the housekeeping department, including upkeep of department stock item and placement of clean linens.
• Perform or delegate arrival inspections on all Cabins/Tents to ensure that accommodations are cleaned and staged to meet Paws Up and Forbes Standards prior to guest arrival.
• Inspecting periodic daily service &/ turndown cleans to ensure that Forbes standards are being met.
• While inspecting Cabins/Tents document and correct deficiencies found in the accommodation or call back housekeeping teams to correct deficiencies 
• Ensure all maintenance repair items are reported as soon as possible. Responsible for tracking all outstanding work orders, replacement items and guest damaged items internally in the housekeeping department as well as reporting items to the appropriate department 
• Control expenses ensuring that all supplies are properly tracked.

Looking for team members with:

• BS degree in Hospitality Management, Tourism, Business Administration (preferred), or 4 years minimum relevant experience as Guest Relations Manager, Hotel Manager, or similar role in a luxury environment. 
• Forbes standard training experience is preferred
• Understanding of all hotel management best practices and relevant laws.
• Hands-on experience with Hospitality Property Management Software (PMS), Maestro
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills.
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance.
• Ability to work flexible hours and open availability
• Strong sense of responsibility and a professional presentation.
• Valid State Driver’s License

If you are passionate about extraordinary guest experiences and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana! 

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.