HMO & Licence Manager

Who are we

Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

We are looking for a hardworking, efficient, and eager individual to join our Lettings Division as a Licensing & HMO Manager, providing an exceptional service to our Landlords and Tenants.

We are looking to recruit a dedicated Licence & HMO Manager to oversee licensing compliance across both managed and non-managed residential portfolios. This role will ensure that all licensing obligations are met, and will require monitoring specific licence conditions, coordinating with property managers, and escalating non-compliance risks.

Licensing Oversight

• Identify properties requiring HMO or selective licences based on tenancy type and council designation
• Review all incoming licences (managed and non-managed) to:

• Confirm Knight Frank is not incorrectly listed as managing agent
• Verify occupancy limits and permitted use

• Maintain a centralised licensing tracker with key dates, conditions, and council correspondence
• Notify the relevant local authority when Knight Frank ceases to act as managing agent on a licensed property

Compliance Monitoring

• Review licence conditions and flag specific requirements (eg. fire safety upgrades, waste management plans, amenity standards)
• Assign and monitor completion of actions by property managers within defined timeframes
• Escalate overdue or non-compliant items to senior management

Council Liaison

• Act as the primary contact for local authority licensing teams
• Manage inbound communications via the licensing mailbox and coordinate responses
• Attend council briefings or forums relevant to licensing and HMOs

Internal Coordination

• Work closely with Front Offices, Property Managers, Lettings Operations, and Compliance to ensure licensing obligations are met
• Provide guidance and clarification on licensing rules and council expectations
• Support onboarding and training for new staff on licensing workflows

Reporting & Risk Management

• Produce monthly reports on licensing status, outstanding actions, and risk exposure
• Flag high-risk properties and recommend mitigation strategies
• Contribute to internal audits and policy reviews related to HMO and selective licensing

• Strong understanding of HMO and selective licensing legislation across London and the Home Counties
• Experience in property management, housing compliance, or local authority liaison
• Exceptional attention to detail and time management skills
• Excellent organisational and communication skills
• Ability to interpret licence conditions and translate them into actionable tasks
• Propertymark qualification preferred

Working hours: Monday – Friday, 9am-6pm

Primary office location: 55 Baker Street, London

Contract type: Permanent

Eligible for dynamic working: Yes

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.