About this role
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
About the Role
Klaviyo is seeking a Senior Manager, Partner Operations to help drive the evolution of our global partner ecosystem—ensuring that our services, technology, and strategic alliances deliver measurable value to Klaviyo, our partners, and our customers. In this highly cross-functional role, you’ll serve as a key connector between strategy and execution—owning the operational infrastructure, analytics, and processes that support our agency, tech, and product partnerships.
You’ll work hand-in-hand with partner leadership, marketing, sales, product, enablement, and GTM operations to help scale partner programs, define KPIs, streamline processes, and ensure operational excellence at every stage of the partner lifecycle. This role requires a strong mix of strategic thinking, data analysis, systems expertise, and hands-on execution.
How You’ll Make an Impact
Operational Excellence & Systems
- Design and own scalable partner operations infrastructure, including onboarding, training, support, and co-selling workflows.
- Collaborate with CS Ops, Sales Ops, and Marketing Ops to integrate partner motions into our core GTM systems and reporting.
- Develop and manage partner tiering frameworks, benefits, and incentive models to support program scalability and partner satisfaction.
- Implement mechanisms to track partner program OKRs and support monthly/quarterly business reviews (MBRs/QBRs) with clear, data-driven reporting.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Insights, Analytics & Planning
- Define and monitor key partner performance metrics, pipeline activity, and revenue contribution—turning insights into recommendations.
- Lead annual planning process for partnerships team–including headcount and quota planning, territory design and compensation planning
- Stay informed on industry trends, competitive dynamics, and best practices to ensure Klaviyo’s partner ecosystem remains best-in-class.
Cross-Functional Collaboration
- Act as the connective tissue between Partnerships, Sales, Marketing, Customer Success, Product, and GTM Operatons—aligning priorities and facilitating seamless program execution.
- Support strategic initiatives such as new market entry, vertical expansion, and partner-led co-marketing campaigns.
- Partner with Enablement to ensure partners are trained and positioned to deliver value across the customer journey.
Leadership & Influence
- Mentor junior team members and serve as a thought partner to partner program leaders.
- Effectively communicate strategies, insights, and recommendations to stakeholders at all levels—including executive leadership.
- Bring a “builder” mindset to partner operations: constantly seeking opportunities to improve and scale what works.
Who You Are
- 8–10 years of experience in partner/channel operations, GTM strategy, revenue operations, or management consulting—ideally in a high-growth B2B SaaS environment.
- 3+ years of experience working directly with partner programs (agency, tech, or strategic alliances).
- Proven ability to manage complex projects, influence cross-functional stakeholders, and balance strategic thinking with hands-on execution.
- Strong understanding of Salesforce, PRM platforms, and BI/reporting tools.
- Analytical and data-driven: you turn data into actionable insights and operational improvements.
- Exceptional written and verbal communication skills with experience engaging senior and executive-level stakeholders.
- Comfortable navigating ambiguity, shifting priorities, and working independently in a fast-paced environment.
- Bachelor’s degree required; MBA or equivalent experience preferred.
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
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Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Other facts
About Klaviyo
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 176,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
What you'll do
- The Senior Manager, Partner Operations will design and own scalable partner operations infrastructure and collaborate with various teams to integrate partner motions into core systems. This role also involves defining key performance metrics and supporting strategic initiatives.
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