About this role
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Dublin, IE (Hybrid: 3 days p/ week in office)
At Klaviyo, Partner Account Managers (PAM) pride themselves on being marketing and product experts. As our Commercial Partner Account Manager for EMEA (specifically for the Spanish region) you will be responsible for building a long term, deep, and mutually-beneficial relationship with Klaviyo’s marketing agencies and systems integrator partners. You will leverage strong consultative skills to understand your partners’ business model and growth strategy so that you can identify ways Klaviyo can help them (and their clients) grow.
You are responsible for articulating the value of Klaviyo’s software, differentiating Klaviyo from other solutions, managing business development referrals (and co-selling opportunities) to/ from your partners, and coaching your partners on how to grow their business, including their profitability with Klaviyo.
How you'll make an impact
- Manage relationships: Nurture a portfolio of 40 partner relationships, serving as a trusted advisor
- Drive partner growth: develop and execute long-term strategies to help partners achieve their growth objectives with klaviyo
- Lead referrals and co-selling: build and manage a lead referral pipeline between klaviyo and your partners, identifying co-selling opportunities to drive mutual success
- Showcase klaviyo expertise: articulate the value of klaviyo’s platform, differentiating it from competitors and demonstrating how it can improve partners’ profitability and business outcomes
- Operate with revenue goals: be comfortable operating with revenue-focused objectives, ensuring partners contribute meaningfully to klaviyo’s growth
- Collaborate cross-functionally: work closely with marketing, sales, and product teams to educate partners on platform enhancements and support their integration into their offerings
- Travel: spend up to 25% of your time traveling across the the Spanish region to build relationships and attend events when needed
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up
Who You Are
Experience:
- 2+ years in Partnerships, Channel, Account Management, or Commercial Customer Success roles within SaaS (preferably in MarTech or working with eCommerce-focused accounts)
- Proven ability to manage multiple accounts and relationships in a high-velocity, high-volume environment with a focus on driving partner productivity
Languages:
- Fluent in English and Spanish (written and verbal), essential
- Business-fluent Italian is a bonus!
Skills:
- Exceptional influencing and relationship-building abilities across all levels of seniority, with the capacity to navigate complex organizational structures
- Adept at identifying and aligning partner goals with Klaviyo’s platform capabilities
Mindset:
- Collaborative, strategic thinker with a creative approach to problem-solving
- Passionate about building strong partnerships and delivering value
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Other Requirements:
- Willing and able to travel across the Spanish region and the rest of Europe as needed
#LI-Hybrid #LI-JW1
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Other facts
About Klaviyo
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 176,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
What you'll do
- The Partner Account Manager will manage a portfolio of 40 partner relationships and develop long-term strategies to help partners achieve their growth objectives. They will also articulate the value of Klaviyo’s platform and identify co-selling opportunities.
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