KM
Customer Contact Floater
full-time•Poulsbo, Bremerton, Port Orchard•$0k - $0k
About this role
Full-Time Customer Service Floater
Hiring Range: $20.00 - $21.75 per hour
Benefits at a Glance
- Comprehensive Coverage: Health, Dental & Vision
- Generous PTO: Up to 19 days + 2 mental health days + 10 holidays (pro-rated for part-time)
- Fully Paid YMCA Membership for you and eligible family members
- Company-Paid Life & Disability Insurance
- Student Loan Assistance & Professional Development
- 403(b) Retirement Plan with Company Contributions
- Employee Assistance Program (EAP)
- Pet Insurance
- Free Wellness App (2MorrowHealth)
- Collaborative, Supportive Team Environment
Kitsap Mental Health Services (KMHS) is seeking a Customer Service Floater to support front-desk and client contact operations across multiple KMHS locations. In this role, you will provide consistent, high-quality customer service by stepping in where coverage is needed, supporting client scheduling, registration, and communication. This position is well suited for someone who is adaptable, service-oriented, and comfortable working in a fast-paced healthcare environment. If you enjoy variety in your work and take pride in creating positive first impressions, we encourage you to apply.
Primary Responsibilities:
- Provides a positive first impression of Kitsap Mental Health Services to clients and visitors by extending a cordial welcome and assisting with needs.
- Maintains and schedules appointments following agency scheduling policies.
- Performs patient registration tasks to facilitate customer service. (e.g. schedules patient appointments, takes phone calls, register and update demographics for client accounts).
- Ensure positive agency communication by answering telephone calls in a prompt, professional and courteous manner. Return messages left on voicemail system.
- Screens calls, takes messages, and provides information. Answers questions regarding client appointments.
- Update client’s billing information. Process payments and co-payments.
- Maintain and manage clients records
- Keeps the lobby entrance tidy (e.g. picks up trash). Alerts housekeeping or maintenance of more extensive needs.
- Provides direction and wayfinding assistance to clients and visitors
- In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.
Minimum Qualifications:
EXPERIENCE: Experienced (minimum two years of job-related experience)
Preferred Qualifications:
EDUCATION: High School Diploma or GED
EXPERIENCE: Coursework in medical/psychiatric terminology.
Experience using an Electronic Medical Record (EMR).
Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.
What you'll do
- The Customer Service Floater provides high-quality customer service by assisting with client scheduling, registration, and communication across multiple locations. Responsibilities include maintaining appointments, answering calls, and ensuring a positive agency communication.
About Kitsap Mental Health Services
Our Mission & Values
Our Mission: Offering Hope and Opportunity through comprehensive recovery-oriented behavioral health care.
Our Values:
• We empower people in their progress toward recovery
• We deliver coordinated, community based services
• We apply evidence based, best practice approaches
• We provide compassionate, trauma-informed care
• We advocate for individual and community needs
• We aim to be an “employer of choice”
• We partner with providers and our community
Ready to join Kitsap Mental Health Services?
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Frequently Asked Questions
What does Kitsap Mental Health Services pay for a Customer Contact Floater?
Kitsap Mental Health Services offers a competitive compensation package for the Customer Contact Floater role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Customer Contact Floater do at Kitsap Mental Health Services?
As a Customer Contact Floater at Kitsap Mental Health Services, you will: the Customer Service Floater provides high-quality customer service by assisting with client scheduling, registration, and communication across multiple locations. Responsibilities include maintaining appointments, answering calls, and ensuring a positive agency communication..
Is the Customer Contact Floater position at Kitsap Mental Health Services remote?
The Customer Contact Floater position at Kitsap Mental Health Services is based in Poulsbo, Washington, United States and Bremerton, Washington, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Contact Floater position at Kitsap Mental Health Services?
You can apply for the Customer Contact Floater position at Kitsap Mental Health Servicesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.