Shop Manager

ABOUT THE ROLE

Location: Miami Design District store

Status: Full Time

Compensation: $60,000-$65,000/yr

Position Summary:

The Kith- Treats Shop Manager plans and oversees the daily operations of their assigned Treats shop. Consistently lead and manage a team of Counter Associates to improve customer service, by ensuring the customer’s needs are met and any complaints are resolved in a timely manner. The Shop Manager will be expected to maintain a high standard in their shop by focusing on team training & development, operational efficiencies and maximizing sales and profitability. The Shop Manager is responsible for partnering with the appropriate HQ partners on the following: inventory, staffing, and overall business matters.

RESPONSIBILITIES

Primary Responsibilities:

• Communicate daily objectives with the staff and adjust accordingly to business needs.

• Ensure the team’s performance, appearance, and attendance meet the company’s standards.

• Reconcile daily, weekly, and monthly sales as well as overall commission.

• Complete and audit supply orders as the business requires.

• Perform daily banking tasks.

• Oversee the accuracy of all deliveries and communicate and resolve any discrepancies found.

• Audit all storage to ensure compliance with any Food & Safety requirements.

• Continuously audit overall cleanliness and hygienic standards of store front, food prep, and storage areas as required by the Department of Health.

• Train and develop the staff to meet all Kith and Kith- Treats standards.

• Accurately forecast business trends to ensure proper staffing and scheduling is in place.

• Recruit and hire staff as needed, in partnership with HR and other appropriate HQ business partners.

• Process store/shop payroll as required by the company.

• Oversee the Shop’s housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard food & beverage operations.

• Continuously communicate with HQ business partners. This includes but is not limited to; Human Resources, Marketing, Operations, Accounting/Payroll, Store Design and Ownership

• Oversee and assist with housekeeping responsibilities, which include but not limited to, dusting, sweeping, collecting trash, and other tasks traditionally associated with standard food & beverage operations.

Special Projects/Tasks:

• On rare occasions travel to support other stores or HQ, as required by the business.

• Oversee the preparation and execution of any in-store events.
   

REQUIREMENTS

Availability:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.

• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

Licenses/Certificates:

• Valid ServSafe Food Managers Certification or equivalent is required.

Experience:

• 2-3 years in a customer-facing managerial role

• 2+ years in the Food & Beverage industry

• 1+ years using industrial kitchen equipment

• 1+ years in a retail/apparel operations role is a plus

• 1+ years managing a sales/commission driven team is a plus

Skills/Abilities:

• Comprehensive computer skills and experience with Google Suites

• Efficient multitasker and delegator

• Ability to perform business math and accounting

• Ability to lift and move 30lbs.

• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.

• Ability to stand and walk for prolonged periods of time.

Professional Characteristics:

• Efficient and effective communicator

• Organized

• Comfortable with following up and holding themselves and others accountable

Personal Characteristics:

• Responsible and reliable

• Career driven

• A people-person

WHO WE ARE

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. 

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering remote or hybrid work, is fraudulent.