Regional Operations Manager - LA Market

ABOUT THE ROLE

Location: Los Angeles market (West Hollywood, Rodeo Drive, and Malibu)

Status: Full-Time

Compensation: $90,000-$100,000/yr

Position Summary: 

The Regional Operations Manager oversees all LA retail doors operational efficiencies, inventory control & management, and ensuring front-of-house sales needs are met. Acting as the liaison for the retail store(s), the Regional Operations Manager will continuously communicate and update all appropriate business partners on all inventory, logistics, and product related matters. They are responsible for managing all deliveries to and from the retail store(s), they will partner with the retail team(s) to coordinate all product transfers to ensure efficiency and accuracy. The Regional Operations Manager will also support the Ecommerce business by overseeing the overall process of E-comm orders & returns, as the business requires. This individual will be a liaison between retail field and HQ reporting any on store performance, conducting trainings and monitoring KPI adherence.

RESPONSIBILITIES

Primary Responsibilities:

• Overseeing all  LA retail doors ensuring timely execution on the following: Inbound - Receiving of product in a timely manner (ie. Replenishment, Releases etc.); Fulfillment turnaround time; Outbound- Ensuring cleanouts issued are completed within the week* to ensure inventory levels are maintained 

• Coordinating with HQ departments to ensure: Inventory levels are maintained for all LA doors; Product is being received in a timely manner; Cycle count results are being reviewed and address any areas of concern

• Responsible for recruiting, onboarding and training new Operations Managers in the LA Market.

• Training of new system updates/rollouts to all LA doors including warehouses.

• Evaluating KPI metrics for all operations manager in the LA Market

• Responsible for scheduling and conducting LA market KPI meetings for all operations manager in the LA Market

• Coordinate with administrative specialists to ensure all LA retail doors scheduling meets business needs

• Partner with general managers and advise on any operational issues 

• Routinely visit each store in the LA market to evaluate BOH maintenance and efficiency and ensure BOH standards are being met. 

• Oversee yearly/quarterly projects ie. (PI Prep, Sample Sale)

• Communicate daily goals and priorities with store team(s), and redirect activities as needed to achieve desired results.

• Travels within their assigned market(s), to provide physical support and guidance regarding BOH operations.

• Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

• Help lead the execution of all cycle counts, physical inventory audits as required by the business. 

• Main point of contact for any special projects, store events, pop-ups, etc within the region.

REQUIREMENTS

Availability & Travel:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.

• Ability to travel up to 5 times a week, within their assigned market(s) (West Hollywood, Rodeo Drive, & Malibu stores)

• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

Experience:

• 5+ years of warehouse/operations management experience 

• 1+ years of retail/apparel operations experience  

• 1+ years leading a team  

Skills/Abilities:

• Ability to efficiently manage multiple projects/tasks at one time 

• Efficient and effective communicator and delegator 

• Comprehensive computer skills and familiarity with Google Suite (Email, Sheets, Docs, etc.) 

• Ability to perform business math and accounting 

• Standing/Walking for prolonged periods of time 

• Lifting or moving up to 50 pounds 

• Bending, twisting as well as climbing of ladders and other physical tasks related to standard retail operations

WHO YOU ARE

Professional Characteristics:

• Organized

• Natural-born leader 

• Self-starter 

• Proactive and initiative taking

Personal Characteristics:

• Responsible & reliable 

• Goal-oriented 

• Career-driven 
   

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. 

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering any work type other than full on-site, is fraudulent.