KC
Customer Service Representative
full-time•Vancouver
About this role
Kirmac is a family-owned leader in collision repair, serving the community since 1973. With 28 locations across the BC and Alberta, Kirmac Collision & Autoglass is committed to quality repairs and exceptional customer service, turning accident repairs into positive experiences. Kirmac also proudly supports B.C. Children's Hospital and the Boys Club Network through Kirmac Cares for Kids.
We’re looking for someone with an ear for service
Customer Service Representative
We're seeking a skilled customer centric expert to join our world-class team. Would you love the chance to have your customers raving about you with anyone who’ll listen? We want to hear from you!
Benefits & Perks
- Excellent Wages
- Extended Health, Dental and Vision Coverage
- Plenty of Paid Time Off
- RRSP Options
- Team Working Environment
- Support for Volunteering and Community Involvement
- Learning and Development Program
- Training and Education Fund
- Corporate Discounts Program
- Regular Social Events
Responsibilities
- Build lasting customer connections in store
- Submitting ICBC rental forms
- Scheduling Appointments
- Generating repair orders
- Interacting with vendors
- Providing repair updates to customers via phone, text and/or email
- Managing/Posting invoicing and parts returns
- Reconciling repair orders
Requirements
- Excellent verbal and written communication skills.
- Organized and efficient with brilliant people skills.
- Dazzling work references.
- Passion for cars
- Valid Driver's license
We want people who want to have an impact.
Kirmac is building an inclusive company culture where anyone, regardless of age, race, gender, sexual orientation, or disability, is recognized and rewarded for their contributions. Our Learning & Development Program allows every team member to learn new skills and expand their expertise. If you want to work someplace where you can grow, and your ideas can have an impact, we want to hear from you!
Ready to make an impact? Apply with your resume today!
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
What you'll do
- The Customer Service Representative will build lasting customer connections, schedule appointments, and provide repair updates. They will also manage invoicing and interact with vendors.
About Kirmac Collision and Autoglass
At Kirmac, we know you need your vehicle to live your life. That's why we go the extra kilometer to get you back on the road as soon and safely as possible. But Kirmac is about much more than repairing dents and replacing glass. We're about caring for things that can't be replaced, like people, family, and community. When you choose Kirmac, you help Kirmac Cares for Kids fund programs that support British Columbia's children and youth—including at BC Children's Hospital, Surrey Memorial's Children's Health Centre, and the Boy Club Network. Since 2010, we've raised over $5 million thanks to the generous support of our employees, business partners, and customers like you.
Ready to join Kirmac Collision and Autoglass?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Service Representative do at Kirmac Collision and Autoglass?
As a Customer Service Representative at Kirmac Collision and Autoglass, you will: the Customer Service Representative will build lasting customer connections, schedule appointments, and provide repair updates. They will also manage invoicing and interact with vendors..
Is the Customer Service Representative position at Kirmac Collision and Autoglass remote?
The Customer Service Representative position at Kirmac Collision and Autoglass is based in Vancouver, British Columbia, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Kirmac Collision and Autoglass?
You can apply for the Customer Service Representative position at Kirmac Collision and Autoglassdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.