KR
Customer Service Rep - MSS
full-time•Lafayette
About this role
Customer Service Representative – Lafayette, IN
Mechanical Solutions and Services
Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do you thrive on delivering exceptional service and being the trusted resource customers rely on?
If so, we want you on our team.
At Kirby Risk, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence.
What You’ll Do as a Customer Service Representative
In this multi-faceted role, you’ll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service.
You’ll:
- Deliver outstanding customer service—exceeding expectations and honoring every commitment.
- Partner with outside sales to support customers and strengthen relationships.
- Coordinate with vendors to ensure products are delivered accurately and on schedule.
- Support corporate marketing efforts such as product launches and training events.
- Engage in a variety of responsibilities, including:
- Counter and Inside Sales
- Warehousing and Inventory Management
- Vendor and Customer Communications
- Order Entry and Product Support
Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future.
What Makes You a Great Fit
- College coursework and/or 2+ years of relevant work experience
- Strong written, verbal, and interpersonal communication skills
- Detail-oriented with excellent organizational abilities
- Quick learner who’s eager to grow and apply new knowledge
- Experience in business-to-business sales or electrical distribution preferred
What to Expect in This Role
- Ability to lift up to 50 lbs.
- Valid driver’s license required
- Comfort with multi-line phone systems and warehouse operations
- Experience with inventory management and loading/unloading shipments
- Forklift experience a plus
- Schedule: Monday–Friday, with overtime as needed
Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on hard-working, engaged people who treat each other—and our customers—with respect and urgency.
When you join Kirby Risk, you’re not just taking a job—you’re joining a company where you can build a career.
Benefits That Work for You
We provide a complete package designed to support your health, career, and future:
- Medical, RX, Dental, and Vision insurance
- Life insurance & Employee Assistance Programs
- Tuition reimbursement & on-the-job training
- 401(k) with company match & Profit Sharing
- Paid Time Off (PTO)
Ready to help customers keep their operations running at peak performance? Apply today and grow with Kirby Risk Mechanical Solutions and Services.
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to [email protected]
WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.
Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/
A Safe Workplace is a Drug-Free Workplace
What you'll do
- As a Customer Service Representative, you will be the primary contact for customer needs, providing support and ensuring high-quality service. You will also coordinate with vendors and support sales efforts to strengthen customer relationships.
About Kirby Risk
Kirby Risk Corporation is a multi-faceted company, dedicated to understanding and meeting our business partners' needs with innovative, effective solutions. Our experience and network of resources provide customers with reliable technical assistance, logistics management, communications systems and quality products that not only meet their requirements, but also enhance their competitive position.
With our main focus being solutions that help customers meet productivity objectives, Kirby Risk provides a wide range of services, including quality electrical supplies, electrical apparatus sales and repair services, wiring harness/cable manufacturing and quality industrial component manufacturing. Customer service is an integral part of Kirby Risk Corporation, with thirty-eight electrical supply locations throughout Indiana, Illinois and Ohio.
Kirby Risk Corporation is financially and strategically focused on helping customers address the growing competitive pressures to reduce costs, conserve resources, improve productivity and reduce the time to manufacture goods and services. We can provide total cost of ownership solutions, such as asset and integration management and consulting services that will allow manufacturers to quickly respond to industry trends.
Kirby Risk Corporation places a high value on its customers, employees, vendors and community relations. Going above and beyond what it takes to provide the right parts at the right time, to the right place, and at the right cost is not a sacrifice...it's a minimum requirement. Staying committed to this concept of "sacrificial service" has fueled Kirby Risk since 1926.
Today, Kirby Risk Corporation has evolved into a multi-faceted business with 7 operating business units:
Kirby Risk Electrical Supply
Kirby Risk Service Center
Kirby Risk Mechanical Solutions and Service
Kirby Risk Precision Machining
ARCO Electric Products
Wire Supplies
Intelligent Industry Solutions
Ready to join Kirby Risk?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Service Rep - MSS do at Kirby Risk?
As a Customer Service Rep - MSS at Kirby Risk, you will: as a Customer Service Representative, you will be the primary contact for customer needs, providing support and ensuring high-quality service. You will also coordinate with vendors and support sales efforts to strengthen customer relationships..
Is the Customer Service Rep - MSS position at Kirby Risk remote?
The Customer Service Rep - MSS position at Kirby Risk is based in Lafayette, Indiana, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Rep - MSS position at Kirby Risk?
You can apply for the Customer Service Rep - MSS position at Kirby Riskdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.