About this role
We offer:
Responsibilities:
- Take ownership of Salesforce support items, providing second-level and advanced support for issues involving automation, integration with SAP and other systems, validation, configuration, and custom coding (APEX, Lightning Web Components).
- Act as a technical mentor for other members of the team, supporting onboarding and continuous skills development for junior colleagues.
- Collaborate with international business and IT partners, architects, and global team members to define and deliver scalable, sustainable Salesforce solutions.
- Perform root cause analysis, identify trends, and implement process optimizations or technical improvements for recurring issues.
- Help design and maintain robust data models and oversee process documentation within the Salesforce landscape.
- Stay up-to-date with new Salesforce features and industry best practices, advocating for improvements to our global technology stack.
Tasks and Qualifications:
Responsibilities:
- Take ownership of Salesforce support items, providing second-level and advanced support for issues involving automation, integration with SAP and other systems, validation, configuration, and custom coding (APEX, Lightning Web Components).
- Act as a technical mentor for other members of the team, supporting onboarding and continuous skills development for junior colleagues.
- Collaborate with international business and IT partners, architects, and global team members to define and deliver scalable, sustainable Salesforce solutions.
- Perform root cause analysis, identify trends, and implement process optimizations or technical improvements for recurring issues.
- Help design and maintain robust data models and oversee process documentation within the Salesforce landscape.
- Stay up-to-date with new Salesforce features and industry best practices, advocating for improvements to our global technology stack.
Requirements:
- University degree in Computer Science, Business Informatics, Information Systems, Digital Media, or comparable field.
- Salesforce Administrator certification required; advanced certifications (e.g., Platform Developer, Architect) highly preferred.
- Minimum 3 years of experience supporting and developing in Salesforce, with proven skills in automation, validation, configuration, integration, and hands-on coding (APEX, Lightning Components).
- Strong mentoring, interpersonal, and communication abilities; experience in a multinational team is a plus.
- Excellent problem-solving and analytical skills, with a strong customer service mindset.
- Fluent in English (spoken and written).
- Familiarity with IT Service Management (ITIL) and agile project methods (Scrum) is beneficial.
#LI-AM3
Other facts
About KION Group
Are looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of supply chain solutions is our home. KION is shaping world trade – globally, regionally, locally. We ensure that supply chains reach their full potential: fast, efficient, smart, sustainable and reliable.
Our 42,000 employees make a real difference, helping us to become who we are today: The Supply Chain Solutions Company. Our people’s passion is innovating, automating, and orchestrating solutions for our customers’ supply chains.
Would you like to be part of our international team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry.
With us, you benefit from numerous development opportunities in a global group, including the possibility of working at one of our locations abroad on a temporary basis. Regardless of which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape how we act and how we work with colleagues, managers, customers, suppliers, and applicants both at home and abroad.
KION is the architect of global, regional and local supply chains. Our brands are well established:
Dematic is the global leader in intelligent supply chain and automation solutions. The Linde Material Handling and STILL brands serve the premium and higher value segments of the industrial truck market. Baoli focuses on industrial trucks in the lower value and economy segments.
As a provider of comprehensive supply chain solutions with a worldwide service network, KION has a global presence and a regional focus on the needs of its customers. KION brands keep the world moving.
You can access our Legal Notice via the link https://www.kiongroup.com/en/Service/Legal-Notice/ and our Privacy Statement here: https://www.kiongroup.com/en/Service/Privacy-Statement/
What you'll do
- The Senior Salesforce Consultant will take ownership of Salesforce support items and provide advanced support for automation, integration, and custom coding. They will also act as a mentor for junior colleagues and collaborate with international teams to deliver scalable Salesforce solutions.
Ready to join KION Group?
Take the next step in your career journey