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Field Service Technician (m/f/d)
OTHERTel-Aviv

Summary

Location

Tel-Aviv

Type

OTHER

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About this role

As a Field Service Technician, you will be part of our Field Operations Service Team, reporting directly to a Maintenance Manager. In this hands-on role, you will provide first-level mechatronic support to our customers, ensuring smooth operation and reliability of automated systems and intralogistics equipment.

We offer:

Your tasks and responsibilities:

  • Perform inspections, maintenance, and repairs on drive and control systems for automated plants and system technology.
  • Conduct troubleshooting and fault analysis, including corrective actions such as parameterisation and system adjustments.
  • Manage and resolve customer complaints across all supported mechatronic products.
  • Ensure proper documentation of maintenance and repair activities.
  • Hand over completed systems to customers and take responsibility for final acceptance after work completion.
  • Participate in the on-call service rotation (including weekends) according to company regulations.
  • Ensure full compliance with occupational safety standards, relevant electrical and SII regulations, and customer-specific safety protocols.
  • Conduct safety inspections at customer sites and act as a contact person for Dematic when required.
  • Provide technical instruction and on-the-job training to internal teams, subcontractors, and customer personnel.
  • Support system conversions, new installations, and commissioning activities as needed.
  • Coordinate with technical specialist departments to resolve complex issues and align on corrective measures.
  • Be open to international assignments as required.

Tasks and Qualifications:

Education and Experience

  • Completed 3-year specialised vocational training in mechatronics, electrical, or mechanical engineering (or equivalent practical engineering qualification).
  • Practical experience in automation technology, conveyor systems, and complex intralogistics environments.
  • Proven ability to read and interpret circuit diagrams, mechanical drawings, and exploded views.
  • Experience working in automated and high-bay storage environments is an advantage. 
  • Fluent in English and Hewbrew language

Technical Competencies

  • Solid mechanical and at least basic electrical skills.
  • Understanding of BUS systems (e.g. PROFI, ASI).
  • Optional: Basic PLC knowledge, preferably Siemens S7.
  • Familiarity with pneumatics; knowledge of hydraulics, PC-based control, and frequency-controlled DC drives is advantageous.
  • Ability to diagnose and resolve faults independently using technical documentation and diagnostic tools. 

Work Environment Requirements

  • Must be medically fit to work at heights (certificate required).
  • Work may be performed in oxygen-reduced (OxyReduct) and deep-freeze storage environments; related medical checks and specific training will be required.

Soft Skills & Behavioural Competencies

  • Strong customer focus, cost awareness, and sense of responsibility.
  • Excellent communication skills, team spirit, reliability, loyalty and sound decision-making ability.
  • Professional conduct under pressure and ability to handle conflicts constructively. 

Additional Requirements

  • Proficient in MS Office and basic computer applications.
  • Good English language skills (spoken and written).
  • Valid Class B driving licence (mandatory). 

Other facts

Tech stack
Mechatronics,Electrical Engineering,Mechanical Engineering,Automation Technology,Troubleshooting,Fault Analysis,Customer Support,Documentation,Safety Compliance,Technical Instruction,System Conversions,PLC Knowledge,Pneumatics,Hydraulics,Communication Skills,Team Spirit

About KION Group

Are looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of supply chain solutions is our home. KION is shaping world trade – globally, regionally, locally. We ensure that supply chains reach their full potential: fast, efficient, smart, sustainable and reliable.

Our 42,000 employees make a real difference, helping us to become who we are today: The Supply Chain Solutions Company. Our people’s passion is innovating, automating, and orchestrating solutions for our customers’ supply chains.

Would you like to be part of our international team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry.

With us, you benefit from numerous development opportunities in a global group, including the possibility of working at one of our locations abroad on a temporary basis. Regardless of which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape how we act and how we work with colleagues, managers, customers, suppliers, and applicants both at home and abroad.

KION is the architect of global, regional and local supply chains. Our brands are well established:

Dematic is the global leader in intelligent supply chain and automation solutions. The Linde Material Handling and STILL brands serve the premium and higher value segments of the industrial truck market. Baoli focuses on industrial trucks in the lower value and economy segments.

As a provider of comprehensive supply chain solutions with a worldwide service network, KION has a global presence and a regional focus on the needs of its customers. KION brands keep the world moving.

You can access our Legal Notice via the link https://www.kiongroup.com/en/Service/Legal-Notice/ and our Privacy Statement here: https://www.kiongroup.com/en/Service/Privacy-Statement/

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Machinery Manufacturing
Founding Year: 2006

What you'll do

  • As a Field Service Technician, you will perform inspections, maintenance, and repairs on automated systems and intralogistics equipment. You will also manage customer complaints and ensure compliance with safety standards.

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Frequently Asked Questions

What does a Field Service Technician (m/f/d) do at KION Group?

As a Field Service Technician (m/f/d) at KION Group, you will: as a Field Service Technician, you will perform inspections, maintenance, and repairs on automated systems and intralogistics equipment. You will also manage customer complaints and ensure compliance with safety standards..

Why join KION Group as a Field Service Technician (m/f/d)?

KION Group is a leading Machinery Manufacturing company.

Is the Field Service Technician (m/f/d) position at KION Group remote?

The Field Service Technician (m/f/d) position at KION Group is based in Tel-Aviv, Tel-Aviv District, Israel. Contact the company through Clera for specific work arrangement details.

How do I apply for the Field Service Technician (m/f/d) position at KION Group?

You can apply for the Field Service Technician (m/f/d) position at KION Group directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about KION Group on their website.