Summary
About this role
We offer:
What We Offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The base pay range for this role is estimated to be $94,125 to $110,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:
What You Will Do In This Role:
- Source, train, schedule, and manage field support staff and resources.
- Provide training on dispatch board and field processes.
- Forecast Operations needs and manage invoicing.
- Backfill technicians due to attrition and arrange vacation schedules at various sites.
- Work closely with commissioning teams for effective crossover of responsibilities for post launch support.
- Assign, monitor, and review the progress and accuracy of assigned work.
- Prioritize and schedule Customer Operations Technicians based on skills availability.
- Ensure technicians acknowledge and resolve case assignments accurately (via Salesforce).the
- Connect with customers regarding ETAs and scheduling changes.
- Coordinate, implement, and supervise various project activities.
- Participate in corrective actions to resolve customer complaints.
- Travel required: 15–20% within the US.
- On call for after-hours issues (nights, weekends, holidays).
What We Are Looking For:
- A Bachelor’s degree or equivalent experience in a related field is helpful.
- Minimum 10 years’ experience in Field Service management (manager level).
- High school diploma or equivalent experience with at least 3 years of customer service experience (supervisor level).
- Strong interpersonal and leadership skills for managing internal/external customers and technical personnel.
Other facts
About KION Group
Are looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of supply chain solutions is our home. KION is shaping world trade – globally, regionally, locally. We ensure that supply chains reach their full potential: fast, efficient, smart, sustainable and reliable.
Our 42,000 employees make a real difference, helping us to become who we are today: The Supply Chain Solutions Company. Our people’s passion is innovating, automating, and orchestrating solutions for our customers’ supply chains.
Would you like to be part of our international team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry.
With us, you benefit from numerous development opportunities in a global group, including the possibility of working at one of our locations abroad on a temporary basis. Regardless of which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape how we act and how we work with colleagues, managers, customers, suppliers, and applicants both at home and abroad.
KION is the architect of global, regional and local supply chains. Our brands are well established:
Dematic is the global leader in intelligent supply chain and automation solutions. The Linde Material Handling and STILL brands serve the premium and higher value segments of the industrial truck market. Baoli focuses on industrial trucks in the lower value and economy segments.
As a provider of comprehensive supply chain solutions with a worldwide service network, KION has a global presence and a regional focus on the needs of its customers. KION brands keep the world moving.
You can access our Legal Notice via the link https://www.kiongroup.com/en/Service/Legal-Notice/ and our Privacy Statement here: https://www.kiongroup.com/en/Service/Privacy-Statement/
What you'll do
- The Field Operations Manager will lead Dematic’s Field Operations organization, managing field support staff and ensuring high-quality service delivery. Responsibilities include training staff, managing invoicing, coordinating project activities, and resolving customer complaints.
Ready to join KION Group?
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