KR
Supervisor - Clinic & Hospital Collections - Full Time Hybrid for AZ Residents Only
full-time•Kingman
About this role
Staff Position Description
Position Title: CBO Collections Supervisor Position Code: SupCBOColl-8115
Department: Patient Financial Services Safety Sensitive: Yes
Reports to: CBO Collections Manager Exempt Status: Yes
Position Purpose:
All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.
| Regularly directs the work of two or more full time employees. Interviews and selects personnel, recommends promotion, corrective action, and termination of employees as needed. Handle employee complaints and grievances. Supervises the activities of Physician Services Support and Patient Financial Services in all areas of collections. Performs Quality Control in all areas of the insurance collection process to help protect the organization’s financial interest. Ensures errors are corrected and account resolution is sought. Maintains positive interaction with the staff and departments to advise and assist with the requirements. |
Key Responsibilities [List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]
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Leadership: Effectively delegates and assigns duties, responsibilities, special assignments; plans to meet the needs of the department’s customers; communicates effectively with other departments and services; participates in the Hospital’s committees and meetings as requested or needed; assesses current volumes, and projects/plans for future service needs; establishes operational goals and objectives; evaluates achievements at least annually. Financial Performance: Randomly audits collections and remits using sampling techniques to ensure accuracy; coaches employees for improvement where necessary based on predetermined parameters; ensures that requirements are obtained as required and that insurance authorizations are effective during the admissions process; deals with insurance company provider representatives when issues effecting cash flow arise. Operations: Assists with the development and implementation of policies and procedures for the department; assists with preparing policies and procedures for approval; evaluates the team’s performance according to current industry principles in order to maintain and improve the level of care and results of the patient; oversees and supervises all aspects of collections; establishes, maintains and reviews quality control; responsible for adding necessary and appropriate new services for overall good practices; assists with managing departmental safety and sanitation standards; ensures safe and sanitary conditions; provides supervision of the team’s preventative maintenance program and works with the appropriate personnel to ensure that equipment is safe, operable and meets regulatory standards; maintains knowledge of and compliance with regulating/accrediting agency requirements; works “front line” duties when necessary; maintains departmental records for all area of responsibility; performs any other duties as assigned by the CBO Collection Manager or other superiors. Quality Improvement: Plans, organizes, coordinates, and controls the systems by which patients billing information is developed, processed and maintained; ensures that the design of these systems provides for timely, courteous and accurate behavior of staff providing these services at all times; monitors and evaluates the quality of the collection teams and assists with making improvements where they are needed. Employee Management: Develops and revises job descriptions for teams’ positions as needed; interviews, selects and hires new or replacement staff to fill approved positions; deals effectively, courteously and professionally with reporting staff, peers and superiors, as well as with patients and visitors; effectively utilizes positive reinforcement to motivate staff and instill confidence; effectively utilizes employee improvement and corrective action methods when necessary; schedules work hours and assignments for employees of assigned teams to meet the needs of the department’s customers; administers hospital and department policies and procedures; assists with the employee appraisals and personnel action requests within 30 days of due date. Staff Development: Provides opportunities for self and staff development through orientation in-services, education, and needed training; maintains professional qualifications and remains abreast of current developments and trends in collections and reimbursement processes; holds regular staff meetings to provide communication, direction, and education. Community and Physician Relations: Provides/coordinates community and education programs as needed; responds to physician requests, monitors the effectiveness of the team’s services, and maintains a rapport with the Medical Staff members and their office personnel. |
Qualifications [Statements regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, military service, required certifications, etc.]
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· High school diploma or equivalent · Three years’ experience in insurance billing including electronic transmission of claims; · Understanding of government payers reimbursement; · One year lead or supervisory experience |
Preferences [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master’s degree)]
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· College level education · Clinic or hospital business setting experience |
Special Position Requirements [Optional section: any travel, security, risk, hazard or related special conditions which apply to the position]
| Blood Borne Disease Exposure Category: Category III |
Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job]
| Ability to sit for six to seven hours daily at a computer terminal; occasionally lifts and carries up to 15 pounds of files to storage area; must be able to deal calmly and effectively with frustrated and/or angry clients. |
Date Staff Position Description Created / Revised: 10/27/2018
What you'll do
- The Supervisor oversees the activities of collections in Physician Services Support and Patient Financial Services, ensuring quality control and financial performance. They also manage employee performance, provide leadership, and develop departmental policies.
About Kingman Regional Medical Center
Kingman Regional Medical Center (KRMC) is a 235-bed multi-campus health care system in Kingman, Arizona that employs over 1,900 employees, 150 volunteers, and 270 physicians/allied health professionals. KRMC is the largest provider of health and wellness services in northwestern Arizona. It is home to an advanced imaging center, cancer center, cardiovascular center, rehabilitation and balance center, wound care center, sleep disorders center, acute rehabilitation specialty hospital, primary and specialty care clinics, hospice home, and beautiful wellness center. KRMC is also a teaching hospital offering residencies in emergency medicine and family medicine. The hospital received the Arizona Innovation Award for its efforts to proactively enhance healthcare in a rural community. The hospital’s vision is to provide the region's best clinical care and patient service through an environment that fosters respect for others and pride in performance. https://www.youtube.com/watch?v=c3Cf0-x4kS4
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Frequently Asked Questions
What does a Supervisor - Clinic & Hospital Collections - Full Time Hybrid for AZ Residents Only do at Kingman Regional Medical Center?
As a Supervisor - Clinic & Hospital Collections - Full Time Hybrid for AZ Residents Only at Kingman Regional Medical Center, you will: the Supervisor oversees the activities of collections in Physician Services Support and Patient Financial Services, ensuring quality control and financial performance. They also manage employee performance, provide leadership, and develop departmental policies..
Is the Supervisor - Clinic & Hospital Collections - Full Time Hybrid for AZ Residents Only position at Kingman Regional Medical Center remote?
The Supervisor - Clinic & Hospital Collections - Full Time Hybrid for AZ Residents Only position at Kingman Regional Medical Center is based in Kingman, Arizona, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Supervisor - Clinic & Hospital Collections - Full Time Hybrid for AZ Residents Only position at Kingman Regional Medical Center?
You can apply for the Supervisor - Clinic & Hospital Collections - Full Time Hybrid for AZ Residents Only position at Kingman Regional Medical Centerdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.