About this role
At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.
Job Summary
The Clinic Receptionist is the first point of contact for patients and visitors. This role is responsible forgreeting and directing patients, managing patient registration, verifying insurance information, scheduling appointments, and ensuring accurate data entry. The receptionist facilitates communication between patients, staff, and providers while maintaining patient confidentiality and delivering exceptional customer service.
Essential Functions
- Greets and registers patients, verifies demographic and insurance information
- Schedules patient appointments and manages the appointment calendar
- Answers incoming calls, directs calls to appropriate departments, and takes messages as needed
- Collects patient payments, copays, and provides receipts
- Assists patients with completing required paperwork and obtains necessary signatures
- Verifies insurance benefits and obtains pre-authorization as required
- Maintains confidentiality and security of patient information in accordance with HIPAA guidelines
- Manages patient flow in the waiting area and communicates patient status to clinical staff
- Maintains a clean and organized reception area
- Performs general clerical duties including faxing, scanning, and data entry
Knowledge/Skills/Abilities/Expectations
- Excellent communication and customer service skills
- Strong attention to detail and organizational abilities
- Ability to multitask and work in a fast-paced environment
- Proficiency in Microsoft Office Suite and EMR systems
- Knowledge of insurance verification and basic medical terminology
- Ability to maintain professionalism and confidentiality
- Capable of lifting up to 20 lbs and performing repetitive tasks such as typing and data entry
Education
- High school diploma or equivalent required
Licenses/Certifications
- None required
Experience
- Previous experience in a medical office, physician practice, or hospital setting preferred
- Experience with electronic medical records (EMR) systems preferred
Other facts
About Kindred Healthcare
Kindred’s mission is to help our patients reach their highest potential for health and healing with intensive medical and rehabilitative care through a compassionate patient experience.
Kindred’s 61 long-term acute care hospitals (LTACHs), along with 18 community-based, short-term acute care hospital campuses from across the nation, became part of ScionHealth with its launch in December 2021. Cornerstone Healthcare Group joined the ScionHealth family of hospitals and hospital services in January 2023.
In December 2021, Kindred Healthcare became a part of LifePoint Health, a leading healthcare company. As part of this transaction, LifePoint and Kindred also launched a new company, ScionHealth. Today, Kindred’s facilities are now part of either LifePoint or ScionHealth. Specifically, Kindred’s 61 long-term acute care hospitals – along with 18 community-based, short-term acute care hospital campuses from LifePoint – are now a part of ScionHealth.
What you'll do
- The Clinic Receptionist greets and registers patients, manages patient registration, and schedules appointments. They also facilitate communication between patients, staff, and providers while ensuring patient confidentiality.
Ready to join Kindred Healthcare?
Take the next step in your career journey