At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

Performs both clinical and administrative duties to support physicians and nurses in the medical practice/clinic. Utilizes certified-level competencies to provide comprehensive patient care, including advanced diagnostic tasks and delegated medical procedures within scope of practice. Ensures high-quality patient experience while upholding clinical standards and organizational values.

Essential Functions

• Assist in rooming patients, taking vitals, performing EKGs, and assisting in office-based procedures under physician supervision.
• Conduct certified-level clinical procedures such as vaccine administration, wound care, and specimen collection.
• Prepare and administer medications under physician direction per certification guidelines.
• Perform advanced administrative functions, including coordination of care, insurance verification, prior authorizations, and patient education.
• Maintain, calibrate, and troubleshoot clinical equipment in accordance with regulatory standards.
• Ensure proper documentation of clinical tasks and maintain EMR accuracy.
• Serve as a clinical resource and mentor for uncertified staff when appropriate.
• Maintain compliance with OSHA, HIPAA, and infection control procedures.
• Engage in continuing education and training to maintain certification and advance skills.
• Support quality and performance improvement efforts across the clinic.

Knowledge/Skills/Abilities/Expectations

• Proficiency in electronic health records (EHRs) and clinical software.
• Demonstrated knowledge of medical terminology, anatomy, and pharmacology.
• Ability to triage patient concerns and escalate appropriately.
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a multidisciplinary team.
• Consistently professional in demeanor and appearance.
• Attention to accuracy and adherence to safety protocols.
• Regularly required to stand, walk, bend, stoop, and reach.
• Ability to lift and transport up to 50 pounds.
• Use of personal protective equipment as needed.
• Frequent exposure to blood, body fluids, and communicable diseases.
• May involve exposure to cleaning agents and hazardous materials.
• Must follow established safety procedures and protocols. 

Education

• Graduate of an accredited Medical Assistant program.

Licenses/Certifications

• Current certification as a Certified Medical Assistant (CMA, RMA, or equivalent) required.
• Basic Life Support (BLS) certification required at time of hire.

Experience

• Minimum of one year experience in an outpatient or physician practice setting preferred.
• Demonstrated clinical competency and ability to manage multiple priorities efficiently.
• Must be able to work independently in a high-paced environment.