About Kindbody

Kindbody  is the leading fertility clinic network and global family-building benefits provider for employers, offering the full spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 132 leading employers, covering almost 2.9 million lives. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in debt and equity funding from leading investors, including Perceptive Advisors, JP Morgan Chase’s Morgan Health, GV (formerly Google Ventures), RRE Ventures, Claritas Health Ventures, Rock Springs Capital, Distributed Ventures, Whatif Ventures and TQ Ventures. Visit www.kindbody.com. and follow us on Instagram, Twitter, and Linkedin.

Kindbody’s clinically-managed program covers the full spectrum of reproductive health, including both female and male fertility, which encompasses fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as a full continuum of reproductive care including physical, mental, and emotional support.

About the Role

As an experienced Claims Coordinator, you will work in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. We are looking for a dedicated Claims Coordinator, focusing on accounts receivable activities, to join our team to support our Enterprise team. This role will have a significant emphasis on customer relations. You must be comfortable interacting, communicating, and working directly with patients.

Responsibilities

• Ensure and manage timely follow up on all unpaid claims utilizing monthly aging reports 

• Effective communication abilities for phone contacts with insurance payers to resolve issues 

• Demonstrate customer service skills for interacting with patients regarding medical claims and payments 

• Oversee and perform research to resolve any discrepancies, denials, rejections, collections 

• Manage and set up patient payment plans and work collection accounts 

• Review patient bills for accuracy and completeness and obtain any missing information 

• Oversee and manage the posting of payments. 

• Oversee and process insurance payments, including balance billing to secondary insurance and/or directly to patients. 

• Analyze rejected and outstanding claims, troubleshoot errors and rejection codes, and correct and re-submit all denied claims. 

• Properly note the system and maintain all documentation required for compliant claim submission. 

• Respond to a high volume of inquiries in a positive and professional manner, resolve and follow up on all issues within designated timeframes. 

• Meet positional metrics and benchmarks. 

• Maintain the highest degree of ethics when handling patient payments and bill processing 

• Follow all department standard operating procedures carefully and accurately 

• Other duties as assigned by supervisor.

General Administrative Duties:

• Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion 

• Maintain clear communication and collaborate with stakeholders across the Enterprise team

• Other duties and projects as assigned

Who You Are 

• 3-4+ years of health plan / medical insurance accounts receivable experience in a fast-paced, customer-focused environment, with fertility clinic experience a plus

• Experience in the employer benefits space is a plus

• A passion for women’s health, and fertility is a plus 

• Strong written and verbal communication skills & a team player 

• Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems 

• Detail-oriented with strong organizational skills 

• Exemplifies amazing customer service skills and professionalism 

• Experience in CPT and ICD-9 coding; familiarity with medical terminology 

• Ability to manage relationships with various insurance payers 

• Experience in filing claim appeals with insurance companies to ensure maximum entitled reimbursement. 

• Intermediate experience in Microsoft Excel

• Certificate from an accredited medical and billing school.