Product Ops Associate
full-time•San Francisco
About this role
About This Role:
The Product Operations Associate will play a key supporting role in ensuring the success and smooth operation of our products. Reporting to the Product Operations Manager, you will assist in diagnosing and resolving product issues, gathering and analyzing user feedback, and maintaining operational processes. This role is ideal for a detail-oriented, customer-focused individual who thrives in a collaborative environment and is eager to learn and grow within a dynamic team.
Roles and Responsibilities:
Partner with internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance
Identify, diagnose, and root causes user issues, coordinating closely with stakeholders like PMs and the Fraud team to ensure action
Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled.
Drive policy changes, while maintaining product changelogs and determining long-term risk factors
Manage post-launch operations, including furnishing follow-ups, compliance tracking, and metrics monitoring to ensure product stability and success.
Expertise and Experience Required:
1-2 years of experience in B2C Tech, Consulting, or a fast paced start-up environment
Previous experience in product operations is preferred
Strong project management skills and the ability to align internal and external stakeholders effectively.
Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment.
Demonstrated ability to conduct user interviews, gathering feedback, and driving customer-focused improvements
Able to maintain documentation and drive process improvements for long-term operational success.
Strategic thinking and demonstrated ability to communicate long-term product strategy
Kikoff: A FinTech Unicorn Powering Financial Progress with AI
At Kikoff, our mission is to provide radically affordable financial tools to help consumers achieve financial security. We're a profitable, high growth FinTech unicorn serving millions of people, many of whom are building credit or navigating life paycheck to paycheck. With innovative technology and AI, we simplify credit building, reduce debt, and expand access to financial opportunities to those who need them the most. Founded in 2019, Kikoff is headquartered in San Francisco and backed by top-tier VC investors and NBA star Stephen Curry.
Why Kikoff:
This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.
🏥 Medical, dental, and vision coverage - Kikoff covers the full cost of health insurance for the employee!
🏝️20 days of paid time off per year — we encourage taking real time away to recharge and do your best work
đź’°US salary range for this full-time position consists of base + equity + benefits
Regular team building events to help you get to know the Kikoff team and soo much more!
Visa sponsorship available: Kikoff is willing to provide sponsorship for H1-B visas and U.S. green cards for exceptional talent.
Equal Employment Opportunity StatementÂ
Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Please reference the following information for more information:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdfÂ
If you need reasonable accommodation for a job opening please connect with us at [email protected]Â and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, Kikoff will consider for employment qualified applicants with arrest and conviction records.
What you'll do
- The Product Operations Associate will support the success and smooth operation of products by diagnosing and resolving issues, gathering user feedback, and maintaining operational processes. This role involves partnering with stakeholders to ensure operational support and managing post-launch operations.
About Kikoff
Kikoff was founded in 2019 with a not-so-simple goal: make it easier for people to build credit.
And it’s working. With 2 million customers, we’re helping people achieve their credit goals, so they can build the life they deserve. And we’re just getting started.
We’re profitable, growing fast, and we’ve achieved Unicorn status. Our team is made up of data scientists, engineers, AI developers, product designers, & financial gurus.
Credit is key to big milestones — from opening a credit card to getting better rates on loans.
But there’s a catch: it’s easier to build credit, when you already have it.
Co-founders Cynthia Chen and Christophe Chong understood this first hand, so they built a solution. Kikoff’s main product is our Credit Account, a reported tradeline exclusively focused on building credit. But we didn’t stop there. We’ve added accessible features like Rent & Bill Reporting and our AI-powered Debt Negotiation tool to take the time and headaches out of leveling up your financial health. AI is a game changer—and we’re using it to make our products future-proof.
Check out our career site to see how you can help credit builders score.
Ready to join Kikoff?
Take the next step in your career journey
Frequently Asked Questions
What does a Product Ops Associate do at Kikoff?
As a Product Ops Associate at Kikoff, you will: the Product Operations Associate will support the success and smooth operation of products by diagnosing and resolving issues, gathering user feedback, and maintaining operational processes. This role involves partnering with stakeholders to ensure operational support and managing post-launch operations..
Is the Product Ops Associate position at Kikoff remote?
The Product Ops Associate position at Kikoff is based in San Francisco, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Product Ops Associate position at Kikoff?
You can apply for the Product Ops Associate position at Kikoffdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.