Overview

Pursue your passion and fulfill your purpose at KidsCare! KidsCare Home Health is a multi-award-winning organization who was most recently for the third year in a row as a 2023 U.S. Top Workplace. As an award-winning organization, we are looking for dedicated professionals who will embrace the KidsCare core values. At KidsCare we desire to work with individuals who embody the values of the organization which together create our C.A.R.E. culture. In return we offer a full benefits package to include health, dental, and vision insurance, paid time off, 401K, tuition reimbursement, and a hybrid or blended work arrangement (providing balance between in office and work from home). 

As part of your application process, we also ask that you complete a culture index survey at the link provided.

https://surveys.cultureindex.com/s/z1Ydp6jS50/71657

Responsibilities

The IT Specialist will ensure proper computer/device operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give in-person, hands- on help at the computer/device level. 

Essential Duties and Responsibilities  

• Excellent communication skills with a commitment to understanding customer requirements as well as business objectives. 
• Patience and ability to train users in both new and existing IT systems. 
• Conduct IT-related training to new hires, users, and technical teams as needed. 
• Field incoming help requests from end users via both telephone and e-mail in a courteous and timely manner. 
• Enters service-related information into ticketing system, ensuring system is updated once action has been taken; maintains accurate records and files; documents progress and procedures performed; generates systems reports on a periodic basis. 
• Identify and learn appropriate software and hardware used to support the organization. 
• Perform hands-on fixes at the desktop/device level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. 
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. 
• Assist in the development and enhancement of IT systems. 
• Evaluate documented resolutions and analyze trends for ways to prevent them in the future. 
• Assess potential risks and technical challenges and prepare appropriate mitigation plans. 
• Recommend process improvements to ensure system reliability, scalability, security, integrity, and performance. 
• Comply with all company policies, practices, and procedures. 
• Other duties as assigned. 

Qualifications

Other Qualifications and Skills  

• Knowledge of basic computer hardware. 
• Prior experience with desktop and server operating systems, including Windows OS. 
• Prior application support experience preferred. 
• Working knowledge of diagnostic utilities. 
• Excellent Customer Service skills. 
• Exceptional verbal and written communication skills. 

Education and Work Experience Requirements  

• High School diploma or General Education Degree required.  
• Associate degree in related field is preferred. 
• One (1) year of helpdesk support experience preferred. 
• CompTIA A+ certification is preferred. 

Physical Demands/Working Environment 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard. 
• Ability to sit at a computer for an extended period. 
• Light to moderate physical activity and lifting is required. 
• Specific vision abilities required by this job include close vision requirements. 
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).