The Next Level of Fire & Life Safety Leadership

With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.

At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

If you’re ready to take the next step in your career and be part of an innovative, mission-driven team, apply now!

12 - Systems & Solutions Trainer (Heather Lutton) – M4

Location: Remote - VA/Carolinas

Base Salary Rate: $120,000.00 - $130,000.00

Job type: Full-time

About This Role

The Systems & Solutions Trainer leverages technical expertise and sales knowledge to support and drive growth of Kidde Commercial line and partners. This role designs and delivers training programs, webinars, and resources on various technical topics to enhance customer and team capabilities.

Key Responsibilities

• On-boarding Support: Provide consultation and training for new customers, ensuring effective product use and addressing product and technical inquiries.
• Product Demonstrations: Conduct product demonstrations and presentations to showcase the features and benefits of products.
• Customer Training: Train customers in the use of Kidde Commercial products and adjacent product lines, ensuring they understand how to maximize their benefits.
• Sales Support: Assist the sales team in developing proposals, quotes, and technical documentation.

• Collaboration: Work with product development and product management/marketing to ensure products support customer needs based on VOC meetings.  
• Problem-Solving: Troubleshoot and resolve technical issues that arise during the sales process.
• Develop Training Programs: Design and develop technical training programs tailored to organizational needs.
• Conduct Training Sessions: Deliver training sessions, workshops, and seminars on technical subjects in a classroom setting.
• Create Training Materials: Prepare course materials, presentations, and instructional aids.
• Assess Training Effectiveness: Evaluate the effectiveness of training programs and make necessary improvements.
• Provide Feedback: Offer feedback and guidance to trainees to help them improve their technical and sales skills.
• Manage Training Resources: Ensure training equipment and resources are available and in good working order.
• Industry Knowledge: Keep up to date with the latest technological trends and advancements within our industry.

• Communication: Maintain detailed communication of customer interactions, technical issues, and resolutions with the Systems Solutions Training Leader and Regional Sales Teams.

Basic Qualifications  

• High School Diploma or Equivalent
• 10+ years of experience with low voltage systems, public address systems, Networking, Communications, and Fire Alarm Systems in the Life Safety Industry.

Preferred Qualifications

• Technical Expertise: Strong understanding of fire systems and the technical aspects of the Kidde Commercial family of products and in-depth knowledge of the subjects being taught.
• Sales Skills: Strong interpersonal and customer relationship skills supported by previous experience and the ability to effectively communicate technical information to non-technical audiences.

• Communication Skills: Excellent verbal and written communication skills to explain complex concepts clearly. Strong presentation skills with the ability to train on various industry related topics technical know-how.

• Problem-Solving: Strong analytical and problem-solving skills to tailor training programs for diverse audiences.
• Team Collaboration: Strong team-oriented, foster teamwork with improved ideas and resolution to problems. Ability to work well within a team and collaborate with other departments. Participate in internal sales meetings to report on partner-facing activities

• Organizational Skills: Strong time management and CRM proficiency (e.g.Salesforce).
• Technical Proficiency: Advanced skills in Word, Excel, PowerPoint, and web-based applications. 

Compensation and Benefits 

Individuals may be eligible for an annual performance bonus based on both individual and company’s performance. The final compensation for this position will be set based on the individual’s knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees including medical, dental, and vision coverage, life and disability insurance, retirement plan, paid time off (vacation, sick, company holidays), 401(k) with employer match, EAP assistance, and more.  

World Leaders in Fire and Life Safety

Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.

Kidde Global Solutions is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.