The Next Level of Fire & Life Safety Leadership

With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.

At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

Currently we are looking for an experienced and highly motivated Pre-Sales & Technical Support Engineer for our UK market, to provide technical and design support and proposal development for our Security brand, Aritech. The person/role is essential to the success of the sales growth of the region and overall satisfaction of our customers.

Location: The role is based at our KGS office in Milton Keynes, however, there is a requirement to travel throughout the UK to provide on-site product demonstrations and technical/design support. The preferred location of candidates is within a 1-hour drive of Milton Keynes.

Role’s responsibilities:

The Pre-Sales & Technical Support Engineer’s activity will have the focus on identifying and targeting the following:

• Recommend, design, and quote Aritech security solutions that meet/exceed customer needs.

• Participate in customer visits and technical discussions where appropriate, to help resolve specific technical problems, as well as proactively specify KGS Aritech security products, meeting customer requirements.

• Liaise closely with sales team & product management, to develop region-specific solutions.

• Provide regular feedback on customers’ technical requirements and complaints in relation to KGS and competitive products.
• Advise the commercial team on the benefits of KGS products, competitive comparisons and recommend cost-effective solutions.
• Maintain accurate, up-to-date records of product technical documentation, test reports, approvals, certification, etc.
• Organize and conduct customer technical training jointly with the commercial team.
• Deliver product overviews and lead pre-sales presentations to clients & consultants.
• Provide and coordinate after-sales technical support to Business Partners & end users.
• Provide telephone and email technical support.
• Distribution of marketing and communications announcements relating to new products and product updates.
• Maintenance and updates of customer pricelists.

Job requirements:

• Degree in Engineering, most preferably in one of the following disciplines: Electronics/Electrical/Electro-Mechanical. Other technical education with relevant technical job experience will also be considered.
• Min. 5 years of technical experience, ideally in the Security industry, with demonstrated abilities in some of the key areas of the job.
• Proven technical & design skills; enjoys multiple assignments or projects in a wide range of product applications.
• Good knowledge and understanding of various software packages such as Word, Excel, PowerPoint.
• Good understanding of technical and commercial “interface” of the role.
• Excellent presentation and communication skills.
• Ability to work within a team environment.
• Dynamic, results-driven self-starter; works independently.

• Customer and service approach, positive and creative, ability to understand and analyze customer´s needs.

What do we offer?

• Full-time contract.
• A varied position at an international, dynamic, growing and healthy organization, in which you will continue to develop yourself and learn about and test new products and applications.
• A competitive salary, a company car, laptop, cell phone and other excellent fringe benefits, as per company’s policy.

World Leaders in Fire and Life Safety

Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.