The Next Level of Fire & Life Safety Leadership

With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.

At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

If you’re ready to take the next step in your career and be part of an innovative, mission-driven team, apply now!

DF-108: Field Service Agent

Location: Bradenton, FL

Base Salary Rate: $80,251.00 - $94,413.00

Job type: Full-time

About This Role

This position is for a Field Service Agent who is under minimal supervision and works more independently. Task responsibilities associated with this role can include preparing trip reports documenting Quality Checks, and third-party inspections. Document and capture quality of installation work, relay job progress to the assigned Project Manager to ensure the project schedule is adhered to. Serves as an additional Tech Support or Applications Engineering resource on varied tasks.  

Key Responsibilities

• Must be able to work under minimal supervision and generate results.
• Review Job Specifications.
• Review and interpret Fire Alarm design drawings.
• Conduct site surveys, third party inspections.
• Convey needed design changes to Project Management.
• Perform required service work to Paging or Fire Alarm Systems at customer sites.
• Assist Technical Support team with support requests through email.
• Assist Technical Support team with case management and escalations.
• Assist Technical Support team with phone support (as needed.)
• Assist regional Field Service Agents (as needed)
• Assist customers troubleshoot and configure system functionality.
• Generate trip report of work performed at customer site to submit to Project Management.
• Document Case work using our CRM tool (Salesforce)
• Help to reduce technical field installation time and application errors.
• Ensure accuracy of technical information provided to customers.
• Provide timely solutions of technical field problems requiring attention to detail.
•  Provide product and technical support to the team. (Mentoring)
•  Responds to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
•  Troubleshoots technical problems and issues.
• Completes applicable product e learning courses.
• Attends any relevant instructor led training.
• This role requires 60-70% travel.

Basic Qualifications

• HS Diploma or GED
• 3+ years of field service experience
• 3+ years of experience working with commercial fire alarm control panels and detection products.
• Must be able to travel ~60-70%

Preferred Qualifications

• Associates degree or higher
• NICET Fire Alarm Systems (Level 2 or higher)
• Experience programming Edwards EST4 panel.
• Must be able to work independently as well as in a team environment.
• Must be able to clearly speak and write English.
• Must have ability to work with limited supervision and generate results with limited instructions.
• Must be proficient in the use of a Digital Multi-meter (DMM).
• Understanding of Ohms Law.
• Strong deductive reasoning skills.
• Familiarity of Windows Operating Systems.
• Familiarity with Fire Alarm Audio and Paging functionality
• Must be able to be on your feet for long periods of time.
• Must be able to walk long distances.
• Strong Interpersonal skills.
• Experience working in the warehousing or industrial vertical market.
• Experience installing cellular or radio communicators.
• Experience with the following Edwards products: Fireworks, Hyperspike, Modulaser.
• Experience reading/editing installation or design drawings.

Compensation and Benefits 

Individuals may be eligible for an annual performance bonus based on both individual and company’s performance. The final compensation for this position will be set based on the individual’s knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees including medical, dental, and vision coverage, life and disability insurance, retirement plan, paid time off (vacation, sick, company holidays), 401(k) with employer match, EAP assistance, and more.  

World Leaders in Fire and Life Safety

Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.

Kidde Global Solutions is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.