The Next Level of Fire & Life Safety Leadership

With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.

At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

Descrição do cargo
Principais Responsabilidades:

Atendimento ao cliente por telefone e e-mail, garantindo cordialidade e agilidade.
Registro e acompanhamento das interações no sistema, mantendo histórico atualizado e organizado.
Resolução de demandas simples e complexos.
Análise de informações para identificar oportunidades de melhoria nos processos de atendimento.
Suporte interno às áreas correlatas, colaborando para integração e eficiência operacional.
Cumprimento de políticas e procedimentos internos, garantindo conformidade com normas e padrões da empresa.
Atualização do Backlog
Rastreamento de pedidos
Análise de informações para definição de FIFO

Competências Técnicas:

Excel intermediário/ Avançado (para relatórios)
Noções de processos administrativos e gestão de chamados.
Habilidade para lidar com indicadores de desempenho (OTD (On-time-delivery), NPS, Overdue e devoluções.
Superior completo em administração, comunicação Social, relações públicas ou área correlatas.
Desejável Inglês.
 

Competências Comportamentais:

Comunicação clara e empática.
Organização e atenção aos detalhes.
Capacidade de trabalhar sob pressão.
Proatividade e disposição para aprender.
 

EXPERIÊNCIA:
Mínima de 2 anos em funções relacionadas a:

Atendimento ao cliente (presencial, telefônico ou digital).
Suporte administrativo ou operacional.
Uso de sistemas de CRM ou plataformas de atendimento.
Ter experiencia em gestão de estoque e pedido
 

Descrição adicional do cargo:
Summary
This position is for an entry-level professional in Customer Service who responds to customer calls, documents procedures, collects data, and provides information to customers to resolve issues. Escalates complex issues to more experienced staff or management.

Job Description:

Confers with customers that contact the organization by telephone or electronically to provide information about organization products or services, discuss customer accounts, and obtain or address customer complaints.
Responds to call or emails to customers to provide follow-up on inquiries.
Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel.
Provides references to customers to publications of materials and secondary sources of information.
Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
May promote products/services to ensure business targets are met.
May provide after-sales support for client contracts to ensure customers satisfactions are met.

Minimum Requirements:
Requires theoretical knowledge obtained through a University degree
Limited to some knowledge of Carrier organization
University Degree or equivalent
Less than 3 years prior relevant experience

World Leaders in Fire and Life Safety

Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.